Business Systems Analyst_

Boston

Business Systems Analyst

Job ID

167051

Posted

21-Jun-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Data & Analytics

Location(s)

Remote - US - Remote - US - United States of America

About the role

As a CBRE Business Systems Analyst, you will be responsible for handling all data maintained in CFIMS (Critical Facilities Information Management Systems) and ServiceNow. You are responsible for supervising and implementing all Official Policies concerning Change Requests, Incident Reports, Asset Records, Document Auditing, and Maintenance Compliance. You will collaborate closely with other members of the CPG/ DCS Engineering teams, site leadership, and FHE to ensure accuracy and consistency of data is provided, documentation is being properly accounted for, and all KPIs are being met.

What you’ll do

+ Respond to stakeholder inquiries regarding system processed and capabilities.

+ Develop relationships and collaborate with engineering teams, facility management, project management, CBRE leadership, client leadership, client auditing and governance groups, and system support groups.

+ Serve as a subject matter authority for all topics related to Change Requests, Incident Reports, Document Auditing, Asset Records, and Maintenance Compliance.

+ Hold an active role in each official policy/process communicated by the client.

+ Uphold all client policies concerning the management and approval of records.

+ Handle all written and vocal communications that transpire through phone and email in a timely manner.

+ Drive process and business improvements through the implementation of self and team created documents and practices.

+ Receive and Interpret a “new” ask to help settle how to get the matter resolved.

+ Provide support for teammates when the requirement emerges.

+ Capture information on areas of improvement and recommend changes to increase user happiness.

+ Assist with crafting customized queries and reports applying table metrics.

+ Have some knowledge of standard principles with limited practical experience in applying them.

+ Impact the quality of own work.

+ Work within standardized procedures and practices to achieve objectives and meet deadlines.

+ Exchange straightforward information, ask questions, and check for understanding.

+ Lead by example and model behaviors that are consistent with CBRE RISE value

What you’ll need

Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

Ability to use existing procedures to solve standard problems.

Experience with analyzing information and standard practices to make judgments.

In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Organizational skills with a strong inquisitive attitude.

Why CBRE?

At CBRE, we believe we possess an encouraging environment where integrity, service, and excellence craft our approach to every opportunity. We are guided by the needs of the cities we inhabit, the communities we build and the world we live in.

+ FORTUNE 500 #126

+ FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list!

+ Forbes Named one of the best large employers in America and one of the World's Best Employers!

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Business Systems Analyst position is $74,000.00 annually [or $35.57 per hour] and the maximum salary for the Business Systems Analyst is $74,000.00 annually [or $35.57 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

**Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

**NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (bre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)