Sr. Associate (Customer Support)

Sr. Associate (Customer Support)

Location: Remote (Tulsa, OK) Duration: Long-term Rate: DOE

US Citizens, GC, EAD (H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job

Skills and Experience Needed

• High School diploma
• 1-2 years of customer service experience
• An ability to work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.
• Must obtain Client (formerly NASD) Series 6 license within 90 days of hire
• Outstanding customer service skills and dedication to providing exceptional customer care
• Exceptional listening and analytical skills
• Solid time management skills
• Ability to multitask and successfully operate in a fast-paced, team environment
• Must adapt well to change and successfully set and adjust priorities as needed
• Some college experience or a trade or professional certification.
• Insurance or Financial Services industry experience or Product specific experience.
• Prior Call Center experience is highly preferred.
• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
• Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills.