Senior Manager, Account Management

, CA, United States

Sony Corporation of America , located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: www.sony.com/en .

Position Summary

Sony Corporation of America (SCA)is seeking a Senior Manager, Account Management, to support the launch of a new business incubated within SCA. In this role, you will be responsible for building an account management team, developing account management strategies and analyzing customer data to identify opportunities for scale, growth, and improvement.

Job Responsibilities

Develop and execute account management strategies for all business segments to achieve revenue goals

Build and lead a high-performing account management team

Analyze customer data and market trends to identify opportunities for growth and improvement

Develops executive-level relationships with strategic functions within each client to understand and react to each client's strategic needs.

Manages and mentors' Account Management team to ensure renewal strategies, relationship development and client management is efficient and optimal

Develop and manage customer retention and growth programs and initiatives

Monitor and report on customer satisfaction metrics, providing recommendations for improvement

Develop and implement customer training programs to improve customer satisfaction and retention

Manage the account management budget and ensure compliance with company policies and procedures

Work closely with executive leadership to provide insights and recommendations to improve the overall customer experience and drive growth

Qualifications For Position

Your qualifications and experience should include:

Bachelor's degree or equivalent experience required; MBA or other advanced degree preferred

7+ years of experience in account management, customer success, or related fields in a startup environment

Proven track record of driving customer retention, satisfaction, and growth in a startup environment

Strong analytical skills and ability to work with large sets of customers data

Excellent communication, leadership, and interpersonal skills

Experience with CRM software, account management tools, and other customer-related technologies

Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously

In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity, and Inclusion. We are committed to creating an inclusive employee experience for you to thrive as part of Sony’s purpose to “fill the world with emotion through the power of creativity and technology”.

Benefits:

SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.

What we offer you:

Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)

Employee assistance plan and comprehensive behavioral health benefits

Fertility benefits, including surrogacy, and adoption assistance programs

Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children

Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance

Short-term & long-term disability plans

Paid parental and caregiver leave

401(k) Plan with pre-tax, Roth, and after-tax options and company match which vests immediately

Education assistance and student loan programs

Other Programs:

Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)

Referral bonuses (subject to eligibility)

Matching gift program

A wide variety of employee business resource groups (EBRGs)

Special discounts on Sony products, offered exclusively to Sony employees

Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)

Annual incentive bonus

The target base salary range for this position is $150,000 to $160,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Sony is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants to Sony Corporation of America

Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [email protected] or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.

EEO is the Law

EEO is the Law Supplement

Right to Work (English/Spanish)

E-Verify Participation (English/Spanish)

While SCA does not require employees to be vaccinated against COVID-19, there are certain Sony offices that require employees to be vaccinated in order to enter. If you will be located at or travel to those offices, you will be required to be fully vaccinated to enter. The Company will consider requests for reasonable accommodations for documented medical reasons and for sincerely held religious beliefs in accordance with applicable law. Please do not include proof of vaccination status or any indication of a possible request for a vaccination accommodation when submitting your application materials. If applicable, the Company will follow up with you directly to request proof of vaccination and to discuss any potential accommodations.

#J-18808-Ljbffr