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Nexthink SA
Boston, MA, United States
Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps compani
Job Source: Nexthink SATraceLink
Wilmington, MA, United States
Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.Founded in 2009 with the simple mission of protecting patien
Job Source: TraceLinkAlley Corp
Boston, MA, United States
Who we are. . . Pearl Health is restoring the independence and joy of practicing medicine for doctors in the United States. Our healthcare system has burdened our doctors with too much process, while removing them from what they do best: caring for those we love most. We are a team of physicians and public health experts (Stanford, Dartmouth, Harv
Job Source: Alley CorpPearl Health
Boston, MA, United States
Who We Are. . . Pearl Health is restoring the independence and joy of practicing medicine for doctors in the United States. Our healthcare system has burdened our doctors with too much process, while removing them from what they do best: caring for those we love most. We are a team of physicians and public health experts (Stanford, Dartmouth, Harv
Job Source: Pearl HealthNexthink
Boston
Job Description Job Description Company Description Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issue
Job Source: NexthinkmeQuilibrium
Boston
Job Description Job Description Salary: meQuilibrium impacts the potential and performance of employees through the power of resilience. Our company culture offers a positive, team-based, fast-paced environment that’s grounded in the very values it teaches. We believe in supporting creative, entrepreneurial spirits with a healthy approach to work-
Job Source: meQuilibriumConfidential
Boston, MA, United States
Senior Director of Customer Success About the Company Rapidly advancing B2B SaaS organization based in NY Industry Internet Type Privately Held About the Role The Senior Director of Customer Success will be responsible for driving value to customers by defining the customer life cycles, road maps, and success plans, and leveraging customer data a
Job Source: ConfidentialCyberArk
Malden, MA, United States
Director of Customer Success - Global Success Leads Minimum Experience: 8-10 years of relevant professional experience in customer success, account management, or a related field within the technology, cybersecurity, or SaaS industry Industry Experience: Prior experience in a software and technology environment, preferably in the realm of security
Job Source: CyberArkBoston, MA, United States
Drives the strategy and alignment of customer success and transformational impacts through adoption of innovative offers combined with market leading voice solutions that accelerate business value for our customers
Focus on customer intimacy to deliver business impact and innovation to a customer’s business by understanding our customers’ key business issues and opportunities
Create evangelists by listening to customers closely and delighting them with our world class solutions, industry know-how.
Build and nurture senior level relationships across accounts to solidify our partnership and commitment to the customer while deepening the relationship and business
Create a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practices
Work closely with the Sales organizations to develop and execute growth plans and strategies to drive License Agreements and customer success
Manage and achieve key business metrics including bookings, revenue, utilization, and expenses
Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work
Operationalize key national/global programs as well as to ensure the team can scale to meet the needs of our customers and do more with less over time
Experience
8+ years in client success / account management role
Ability to thrive in a nimble setting within a new industry, company while defining the market
History of growing teams in a startup atmosphere a plus
Solid business judgement balancing business needs with customer satisfaction
Honed ability to see beyond a single department and anticipate impact on or from other teams
You have an inspirational leadership style and a hands-on approach
You want to learn and grow and are excited to take on new challenges
Top 10 things we are looking for
Communication: Excellent communication skills, organized and strong problem-solving skills.
Relationships: Ability to build and maintain relationships with external stakeholders and internal cross-functional team members (services, sales, support, product development, technology, etc.).
Project management. Must be an effective project manager able to handle or oversee multiple complex projects.
CX strategies. Identify improvement opportunities and develop innovative CX strategies to increase customer satisfaction, loyalty and retention and to meet their expectations.
Data-driven. Ability to collect customer data from different sources (surveys, mapping customer journeys, Voice of the Customer, etc), to analyze it using analytics tools and to convert data into insights to identify opportunities.
Degree or Experience: College degree in business. Bachelor’s degree in business or marketing preferred or professional experience between 7 and 10 years.
Performance measurement (metrics). Ability to define key success metrics, set performance goals, and continually monitor key performance indicators for improvement.
Fast-changing environment. Ability to adapt in a fast-paced, changing growth environment and to work independently.
Software knowledge. Experience using office applications and other software related to the position (e.g. Hubspot, Microsoft Teams, Slack, etc.).
Leadership: Hire, train, mentor, coach and customer success team members so they can provide services or products that meet or ideally exceed customer expectations
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Director, Customer Success jobs in Boston, MA, United States
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