Senior Accounts Receivable (AR) Specialist

Washington, DC, United States

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,500 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across five major areas: enrollment, student success, institutional strategy, data & analytics, and diversity, equity, and inclusion (DE&I). We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief

Senior Accounts Receivable (AR) Specialist

The Senior AR Specialist provides a vital role in our Accounting department, interacting with external partners and internal account teams to achieve cash collections goals. The role requires strong customer service skills, effective communication in a confident and pleasant manner, both verbally and in writing, and the ability to work collaboratively with other departments. EAB seeks someone with strong analytical and critical thinking to support the AR Manager with reporting and problem-solving. The Senior AR Specialist will also support data migration efforts and other projects for our growing business.

This role is based in either Washington, DC or Richmond, VA.

Primary Responsibilities:

Work with partners in a collaborative manner to ensure timely collection on outstanding partner invoices

Collaborate with Account Management and Commercial colleagues to develop and implement effective collection strategies to minimize outstanding debts

Monitor and manage aging accounts receivable to ensure timely collection of outstanding invoices

Handle finance-related billing inquiries from internal and external contacts

Strategize and effectively communicate with Account Management to handle partner concerns

Autonomously manage a pool of partners

Update database daily for collections reporting

Support AR Manager with reporting, inbox management, and researching complex partner situations

Identify and assist with implementing opportunities for process improvements in accounts receivable management

Manage and complete special projects as necessary

Basic Qualifications:

Minimum of 4-5+ years of experience in accounts receivable or related financial roles, with at least 2 years in a senior or supervisory position

Bachelor's or Associate's Degree

High level of customer service skills to communicate effectively by e-mail and phone

Excellent analytical, organizational, and problem-solving skills

Ability to work independently and as part of a team in a fast-paced environment

Ability to take initiative on projects and handle customer service interactions

Proven experience managing multiple, competing priorities in an office setting

Intermediate Excel skills

Ideal Qualifications:

Multi-lingual (Spanish)

Accounting, Finance, or Business degree

Experience with NetSuite and familiarity with Salesforce reporting and views

Experience with GETPAID Collections Software

Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB's DE&I Promise

If you've reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary (base) range for this role is $46,000 - $60,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:

Medical, dental, and vision insurance plans; dependents and domestic partners eligible

20+ days of PTO annually, in addition to paid firm and floating holidays

Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)

401(k) retirement savings plan with annual discretionary company matching contribution

Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans

Employee assistance program with counseling services and resources available to all employees and immediate family

Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation

Gender affirming care coverage

Fertility treatment coverage and adoption or surrogacy assistance

Paid parental leave with phase back to work program for birthing and non-birthing parents

Access to milk shipping service to support nursing employees during business travel

Discounted pet health insurance coverage for dog and cat family members

Company-provided life, AD&D, and disability insurance

Financial wellness resources and membership in a robust employee discount program

Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

Benefits kick in day one; learn more at eab.com/careers/benefits.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don't discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

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