Sr Analyst, Commercial IT Systems (Palo Alto, CA)

Palo Alto, CA, United States

Title: Sr Analyst, Commercial IT Systems @ Palo Alto ,  CA

Terms of Hire: Full Time.

Salary: $ 95,000–$120,000/ YR + Benefits.

Job description:

Responsibilities

Client Pharmaceuticals is seeking a motivated IT professional to successfully administer and expand the Veeva Commercial Suite of applications at Client, including CRM and Vault. Domain knowledge in the pharmaceutical commercial area is highly desired. The position’s primary role is to effectively support projects and operational activities within the Veeva CRM platform that is used by various functional groups such as Sales, Marketing, Market Access, and Medical Science Liaisons. A successful candidate will be self-starter to deliver business value to the company, demonstrate the ability to become a subject matter expert in their field, and look to grow into leading future projects.

Essential Functions Provide CRM administration and operational support including user and security management, hierarchies, roles, data management, and report creation as necessary

Support Veeva CRM projects comprised of internal stakeholders and external partners

Contribute to the configuration, design, and functionality of the Veeva CRM functions

Provide support to the Veeva CRM platform including page layouts, custom objects, validation rules, permission sets, sampling program, closed loop marketing, and approved emails

Support operational and enhancement requests

Build understanding of the territory alignment and targeting process

Support the development of necessary documentation for IT solutions projects (e.g. technical requirements, data flow diagrams, etc.)

Contribute to process improvements and system efficiencies

Build strong partnerships and relationships, across the organization and externally, that lead to the highest levels of collaboration and effectiveness

Work closely with vendors on assigned projects, to meet deliverables in a timely and quality manner

Required Knowledge, Skills, and Abilities At least 18mths experience configuring, administering, and managing Veeva Commercial Suite and associated modules

Hands-on Admin experience with Veeva CRM and Veeva Vault

Experience in troubleshooting and resolving issues

Strong working knowledge of Commercial IT processes, data, and systems is desired

SQL experience is preferred

Understanding of Master Data Management concepts is desired

Experience with the pharmaceutical regulations of the EU (GDPR, etc) is a plus

Ability to build business acumen to understand the value of business capabilities enabled by IT, interdependencies and major risks

Good communication, facilitation and organization skills

Ability to develop strong and collaborative relationships with people at all levels within different functions

Highly aware of how their actions impacts others, drive to self-develop, and strong desire to excel

Bachelor degree in business, computer science, or related degree

Demonstrates and models the Client values:

Focus on delivering solutions that helps patients

Direct and honest in communication and feedback

Demonstrates consistency between words and actions

Develops and sustains cooperative productive partnerships

Demonstrates passion for the job, organization, and company

Demonstrates strong accountability for results, performance, standards, and continuous improvement

Open to new approaches and embraces change

Required/Preferred Education and Licenses Bachelor’s degree

Description of Physical Demands Occasional mobility within office environment.

Routinely sitting for extended periods of time.

Constantly operating a computer, printer, telephone and other similar office machinery.

You Will Enjoy: An opportunity to be a part of a great culture, an awesome team, a challenging work environment, and some fun along the way!

Apply today to learn more and be part of our Growth story.

All applications will be kept strictly confidential and once shortlisted, our team will be in touch with you for further discussions.

Department: Scout

This is a full time position

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