Health Services Systems Analyst II

Martinez, CA, United States

Health Services Systems Analyst II

W2 Contract-to-Hire

Salary Range: $124,800 - $145,600 per year

Location: Martinez, CA - Hybrid Role

Job Summary:

As a Health Services Systems Analyst, you will be responsible for the continuous professional support of a specific clinical, business, and operational application suite, including planning, implementing, and organizing activities related to the selection, deployment, and optimization of enterprise-wide health services applications across various hardware platforms, operating systems, and software environments.

Duties and Responsibilities:

Coordinate and document significant aspects of the project and processes.

Develop system modification or replacement proposals, including cost-benefit analysis and resource requirements.

Create and maintain project plans and coordinate steps to meet implementation or upgrade schedules.

Implement application changes to support internal and external customers.

Develop detailed procedures for software installation and configuration.

Develop test plans for all changes and upgrades to ensure performance and the maintenance of data integrity.

Perform system and process integration as needed within the scope of the project.

Identify, track, and report problems to vendors and follow up with customers.

Develop requirement documents to ensure that the business needs, including functional specifications, are documented and reviewed before system acquisition or system enhancement.

Communicate changes to internal and external customers and department management promptly.

Develop and maintain training environments and materials and provide role-based education (classroom setting, handouts, e-learning, etc.).

Coordinate and provide initial and follow-up training to customers.

Work with internal analysts and technical staff to conceptualize functions, data structures, and best fit and create functional specifications to meet customer expectations.

Propose comprehensive options for solutions to complex problems, considering all technical and operational issues.

Provide objective assessments of implementation quality, documenting sources of error and "lessons learned."

Define and perform primary testing of enhancement and upgrades before release to users.

Function as a liaison between the technical team, user community, and stakeholders

Identify scarce, inadequate, or absent resources and make provisions to resolve the deficiencies.

Provide assessments of existing system capabilities, workflow, user requirements, options, and outcomes to evaluate the effectiveness of changes.

Provide and promote excellence in customer service for both internal and external customers.

May provide lead direction to junior personnel.

Requirements and Qualifications:

Bachelor's Degree in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, or a closely related field

3+ years of system analysis experience; 2+ years of experience in a healthcare IT environment, working with end users to extract, document, and optimize data flow, implement hospital systems, and support applications and databases.

Demonstrable project management experience as a technical or application team lead for a major complex project or direct experience as a project manager for smaller projects.

You may be required to obtain and maintain vendor-specific certifications on supported applications. Possession of a current Epic certification may substitute for required education.

Able to protect the security and confidentiality of system data.

Knowledge of health information systems applications, health information exchanges, and standard healthcare message formats

Healthcare financial and data reporting requirements

Healthcare and health plan organization and structure

Project management principles and practices

Time management and organization skills with the ability to work on multiple projects simultaneously

Data analysis techniques

Methodologies used in the practice of systems analysis

Analytical and problem-solving skills

Strong verbal and written communication skills

Can work independently and collaborate as needed with the team and other divisions

Analyze technical specifications for data and applications.

Experience troubleshooting information systems and applications to resolve complex problems

Can communicate technical information effectively to various levels in the organization, including the vendor community

Demonstrated care in handling customer needs and building a trusting rapport with customers

Adaptable to ongoing change and work in a fast-paced, customer-focused environment

Able to provide and promote excellence in customer service for both internal and external customers

Can acknowledge and respect cultural and linguistic differences.

Desired Skills and Experience

Healthcare, system analysis, project management, EPIC

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