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Inceed
Englewood, CO, United States
$21-$26/hr Englewood, CO (Remote) IT Support Analyst Inceed has partnered with a great company to help find a skilled IT Support Analyst to join their team! The IT Support Analyst position is responsible for ensuring team member satisfaction by providing technical support via telephone, email, and personal interaction. Responsibilities: Ticketi
Job Source: InceedMarriott
Denver, CO, United States
Job Number 24113369 Job Category Administrative Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management This is a temporary position. JOB SUMMARY The Senior Analyst acts as a support subject matter expert identifying and parti
Job Source: MarriottKuraray America, Inc.
Denver, CO, United States
At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any
Job Source: Kuraray America, Inc.Kmrg, Llc
Denver, CO, United States
ROLE We are seeking an experienced Legal Support Analyst to support the United States Attorney’s Office (USAO) District of Colorado. Your scope of work focuses on providing comprehensive litigation support and ensuring efficient management of electronically stored information (ESI) for the Affirmative Civil Enforcement (ACE) program. This is a full
Job Source: Kmrg, LlcOlameter DPG, LLC
Denver, CO, United States
Olameter is now hiring for a Technical Support Analyst! The Technical Support Analyst plays a crucial role in providing technical assistance and support to customers who are experiencing issues with software, hardware, or other technical products. They are responsible for diagnosing and resolving problems, escalating complex issues to higher-level
Job Source: Olameter DPG, LLCTakeda Pharmaceuticals
Denver, CO, United States
Founded in 1952, RubinBrown LLP is one of the nation’s leading accounting and professional consulting firms. The RubinBrown name and reputation are synonymous with experience, integrity and value. RubinBrown redefines the full-service experience by combining technical and industry expertise with a commitment to personal and high-level relationships
Job Source: Takeda PharmaceuticalsPharmaCann LLC
Denver, CO, United States
PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energet
Job Source: PharmaCann LLCCity of Englewood Colorado
Greenwood Village, CO, United States
POSITION SUMMARY The Business Support Analyst is responsible for ensuring quality and consistency of information, records management, and business practices within the City of Englewood Utilities Department. Provides administrative support to the Department Director, Deputy Directors, and Managers, and department. Operates with independent judg
Job Source: City of Englewood ColoradoDenver, CO, United States
Exclusive Resorts is seeking a Senior Support Analyst to join our Engineering Operations team. The successful candidate will be responsible for providing exemplary technical support to our employees, ensuring smooth and efficient operations of the technical support process. The ideal candidate has experience supporting a diverse collection of business systems and applications. This position will interface with all levels of the business, so we are looking for someone with outstanding communications skills and a positive attitude. Flexibility and a passion for learning are required for this role.
ROLES AND RESPONSIBILITIES
Provides technical support to employees experiencing issues with hardware, applications, and network systems.
Owns and operates our IT Service Management (ticketing) platform.
Troubleshoots and resolves service desk tickets in a timely manner.
Escalates complex issues to the appropriate technical teams or third-party vendors.
Provides white glove support to our senior executive team.
Develops and maintains technical support knowledge base articles.
Monitors and manages service desk performance metrics to ensure high-quality service delivery to our employees and partners.
Participates in IT projects as required.
Partners with our Desktop Administrator to troubleshoot and resolve Desktop and Laptop issues.
Performs onboarding and offboarding tasks for Employees, Partners, and Contractors.
Provides technical support for our corporate headquarters in downtown Denver.
Occasionally assist with Windows Server and AWS/Azure cloud requests, support of our corporate and resort wireless environments, and server patching.
Participates in a 24/7 on call support rotation.
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this company and position, the responsibilities of this role may change.
EDUCATION, SKILLS, AND EXPERIENCE
Associate degree or equivalent work experience.
3-5 years of experience in an IT service desk or technical support role.
Experience with Microsoft technologies (Microsoft 365, Windows OS, Active Directory, Azure AD).
Experience with Cloud technologies (AWS and Azure).
Experience with collaboration platforms (Zoom, SharePoint, MS Teams).
Understanding of EDR platforms (CrowdStrike).
Understanding of networking concepts (DNS, DHCP, SSH, VPN, LAN, WAN, TCP/IP).
Knowledge of Windows PowerShell script commands and execution.
Understanding of wireless technologies (Ubiquity and Cisco Meraki).
Proven ability to collaborate across technical teams and the business.
Excellent problem-solving skills and the ability to prioritize tasks.
ITIL certification preferred.
Ability to participate in a 24/7 on call rotation.
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Email Alert for Senior Support Analyst jobs in Denver, CO, United States
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