VP of Sales - North America

Austin, TX, United States

Company Overview:

AfterShip is a world-class eCommerce platform dedicated to streamlining the post-purchase customer experience for online businesses. Our products empower retailers to efficiently manage and optimize their post-purchase processes, creating a seamless customer journey.

We are super proud of our geeky culture, started by our engineer-turned-CEO, and the diversity of the team, cultivated by a group of amazing people from all over the world.

Founded in 2012, AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world's best online shopping experiences. Best known for post-purchase products AfterShip Tracking and Returns Center, we also offer a complete suite of tools to build an end-to-end customer journey that turbo-charges engagement, revenue, and loyalty.

Powering over 4.4billion order shipments by eCommerce retailers like TOMS, Kylie Cosmetics, Harry's, and Aēsop, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges. As the VP of Sales for North America, you will play a pivotal role in driving revenue growth, expanding market presence, and leading the sales team to achieve exceptional results.

Role Overview:

We are seeking an experienced and dynamic Vice President of Sales to spearhead our sales efforts in the North American market. As a key member of the executive team, you will be responsible for crafting and executing a comprehensive sales strategy that aligns with AfterShip's goals and objectives. You will lead and inspire a high-performing sales team to achieve targets, foster strategic partnerships, and contribute to the overall success and expansion of AfterShip in the region.

What You'll Do:

Develop and Implement Sales Strategy:

Formulate a strategic sales plan that aligns with company objectives and targets the North American market.

Identify key market segments, customer profiles, and market trends to drive sales growth.

Set ambitious sales goals and objectives and establish a roadmap for achieving them.

Lead and Manage Sales Team:

Recruit, train, and develop a high-performing sales team that consistently meets and exceeds targets.

Provide coaching, mentorship, and guidance to sales representatives to enhance their performance and skills.

Foster a culture of collaboration, accountability, and continuous improvement within the sales department.

Drive Revenue Growth:

Take ownership of the sales pipeline and ensure regular reporting of progress and results.

Strategically engage with key customers and major accounts to secure new business opportunities.

Establish and maintain strong relationships with clients, partners, and stakeholders to drive customer retention and loyalty.

Market Expansion and Business Development:

Identify new business opportunities and potential areas for expansion in the North American market.

Collaborate with marketing and product teams to tailor offerings to regional customer needs and preferences.

Forge strategic partnerships and alliances to enhance AfterShip's market presence and distribution network.

Sales Performance Analysis and Reporting:

Monitor and analyze sales performance metrics to identify areas of improvement and optimize sales processes.

Provide regular reports and updates to the executive team on sales performance, market trends, and competitor activities.

Who We're Looking for:

Bachelor's degree in Business Administration, Sales, or a related field. MBA preferred.

Proven track record of at least 10 years in B2B software/SaaS sales, with at least 5 years in a leadership role.

Extensive experience in managing sales teams and driving revenue growth.

Deep understanding of the North American market and its dynamics.

Excellent communication, negotiation, and presentation skills.

Strong analytical abilities and data-driven decision-making.

Demonstrated ability to work in a fast-paced, dynamic, and results-oriented environment.

Why You Should Join Us:

We are super proud of our geeky culture and the diversity of the team, cultivated by a group of amazing people from all over the world.

You will receive competitive compensation, benefits from day 1 (benefits offered vary by job location), flexible PTO, and all sorts of tools and resources to empower you to do your best work.

You're empowered to choose a work environment that works best for you - whether that is home, hybrid, or in the office full-time. Right now, we have WeWork offices in Toronto, Austin, and Barcelona.

You will be part of a company that is on an exceptional growth trajectory as we have been routinely doubling our revenue every year since 2014, and secured a funding round of $66 million Series B led by Tiger Global in 2021.

We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.

Join AfterShip as the Vice President of Sales for North America and contribute to revolutionizing the post-purchase experience for businesses and customers alike. If you have a passion for sales, leadership, and driving growth, we invite you to apply and be part of our exciting journey.

We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job's location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

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