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Addition Management
Garden City, NY, United States
Title: Jr. IT Help Desk Associate Location: Garden City, New York (Long Island) Hybrid Salary: $45K-$50K + OT Growing Insurance Company Seeks Jr. IT Help Desk Associate to Join Their Team! Responsibilities: Respond to requests for technical assistance in person, via phone, electronically Diagnose and resolve technical hardware and software issues R
Job Source: Addition ManagementK2 Staffing
North Nassau
Job Description Job Description Summary Our client is a leading IT Solutions Company in the North Nassau, NY area (Roslyn, NY) . They are in need of a Helpdesk Support Level I technician . A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, W
Job Source: K2 StaffingNewark Board of Education
Newark, NJ, United States
Position Type: Non Instructional - All Titles/Supv. Inf. Tech. Help Desk Date Posted: 10/4/2023 Location: Division of Information Tech - 304 NEWARK BOARD OF EDUCATION HUMAN RESOURCE SERVICES 765 BROAD STREET, NEWARK, NEW JERSEY 07102 ROGER LEÓN, SUPERINTENDENT SUPERVISOR INFORMATION TECHNOLOGY HELP DESK Office of Information Services (Pending a
Job Source: Newark Board of EducationNewark Board of Education
Newark, NJ, United States
Position Type: Non Instructional - All Titles/Supv. Inf. Tech. Help Desk Date Posted: 10/4/2023 Location: Division of Information Tech - 304 NEWARK BOARD OF EDUCATION HUMAN RESOURCE SERVICES 765 BROAD STREET, NEWARK, NEW JERSEY 07102 ROGER LEÓN, SUPERINTENDENT SUPERVISOR INFORMATION TECHNOLOGY HELP DESK Office of Information Services (Pending a
Job Source: Newark Board of EducationNew York State Civil Service
Queens, NY, United States
NY HELP Yes Agency Information Technology Services, Office of Title Information Technology Specialist 2 (NY HELPs) - 7325 Occupational Category I.T. Engineering, Sciences Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $65001 to $82656 Annually Employment Type Full-Time Appointment Type
Job Source: New York State Civil ServiceNew York State Civil Service
Brooklyn, NY, United States
NY HELP Yes Agency Information Technology Services, Office of Title Information Technology Specialist 2 (NY HELPs) - 6184 Occupational Category I.T. Engineering, Sciences Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $65001 to $82656 Annually Employment Type Full-Time Appointment Type Tempora
Job Source: New York State Civil ServiceNew York State Civil Service
Bronx, NY, United States
NY HELP Yes Agency Information Technology Services, Office of Title Information Technology Specialist 2 (NY HELPs) - 6635 Occupational Category I.T. Engineering, Sciences Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $65001 to $82656 Annually Employment Type Full-Time Appointment Type
Job Source: New York State Civil ServiceK2 Staffing, LLC
Roseland
Job Description Job Description Summary Our client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support . A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage techn
Job Source: K2 Staffing, LLCunited states
Summary
Our client, a leading IT Solutions Company (aka MSP) in Round Rock, TX , is seeking an IT Engineer - Level II with a specialization in Help Desk Support. The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for providing top-tier support to clients.
Duties & Responsibilities
Serve as the primary point of contact for escalated technical issues from the help desk team, providing Level III support and guidance.
Troubleshoot and resolve complex hardware and software problems for desktops, laptops, servers, and other IT infrastructure components.
Collaborate with Level I and Level II engineers to provide training, mentorship, and technical assistance as needed.
Assist with the design, implementation, and maintenance of IT systems, including Windows servers, Active Directory, and network infrastructure.
Participate in pre- and post-sales activities, including technical assessments, solution design, and client consultations.
Document support interactions, resolutions, and best practices to improve team efficiency and client satisfaction.
Stay updated on emerging technologies and industry trends to provide proactive support and recommendations.
Qualifications & Requirements
Minimum of 5 years of experience in IT engineering roles, with a focus on help desk support and escalation management.
Extensive knowledge of Windows operating systems, Active Directory, and common enterprise software applications.
Well versed in designing and deploying Windows Servers and various firewalls.
Strong troubleshooting skills and the ability to analyze and resolve complex technical issues efficiently.
Excellent communication skills, both verbal and written, with the ability to convey technical concepts to diverse audiences.
Experience with remote support tools, ticketing systems, and ITIL best practices.
Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Solutions Associate (MCSA), or Microsoft Certified Solutions Expert (MCSE) are highly desirable.
Ideal Qualifications (not required)
Experience with virtualization technologies such as VMware or Hyper-V.
Familiarity with cloud computing platforms and services, such as Microsoft Azure or Amazon Web Services (AWS).
Advanced certifications such as CCNA, CCNP, or MCSE: Cloud Platform and Infrastructure.
Our client offers competitive compensation, comprehensive benefits, and opportunities for career growth and development in a dynamic and collaborative work environment.
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Information Technology Help Desk Support - Level 2 jobs in united states
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