Community Outreach Specialist
Alexandria, VA, United States
Overview HarmonyCares is one of the nations largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.
Our Mission To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision Every patient deserves access to quality healthcare.
Our Values The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training
Great Place to Work Certified
Established in 11 states
Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
Responsibilities The Community Outreach Specialist is responsible for reaching out to eligible patients with the goal of enrolling them into HarmonyCares services. This will include an in-depth explanation of services, addressing a variety of inquiries, gathering feedback, and scheduling new patient appointments. The Community Outreach Specialist will act as the local market B2B, B2C, and DTC leader, externally facing our community of referral partnerships. The COS team will be responsible for engaging and building relationships with community PCPs and Specialists who we share patients with. The COS is responsible for increasing patient and family engagement through direct outreach via the phone, and in the community.
Essential Duties and Responsibilities
Identify innovative strategies to enroll patients into HarmonyCares
Develop relationships with Internal Medicine and Family Practices, Community Specialists, local hospitals, home health agencies, skilled nursing facilities, and clinics to drive engagement of eligible patients
Establish a cadence of meeting with community partners to discuss HarmonyCares services, already engaged patients/families and eligible patients
Address questions quickly while providing responses and meeting the needs of the patient and HarmonyCares internal team members
Develop working relationships with practice Managers, PCPs, and key provider stakeholders to build formal business relationships
Conduct telephonic outreach to eligible patients or families to enroll them in the HarmonyCares program
Coordinating and/or facilitating enrollment and onboarding of new patients by assisting with patient consents, appointment set-up, and visit reminder notes
Leverage reporting and dashboards to prioritize telephonic and field-based outreach to members
Meet or exceed established monthly engagement targets
Other duties as assigned
Qualifications Required Knowledge, Skills and Experience
High school diploma
2+ years of related experience in sales, direct marketing, or customer service in a medical/healthcare industry
Proficient in Microsoft Excel, Word, and PowerPoint
Access to reliable transportation
Non remote employees must maintain a valid driver's license and good driving record
Ability to walk patients and families through enrollment
Ability to communicate in an empathetic, compassionate, and professional demeanor at all times
Ability to problem solve with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner
Ability to analyze problems and resolve issues in a rapid, direct and complete manner
Preferred Knowledge, Skills and Experience
Associates degree
Provider engagement experience
Prior Healthcare sales experience
Experience with CRM platform
Working knowledge of healthcare industry
Proficient in PowerPoint and Excel
Dynamic personality and a knack for developing good interpersonal relationships
Comfort with scientific terminology
Ability to seamlessly move through various medical environments, such as hospitals, doctors' offices and pharmacies
Familiarity with several types of providers (i.e., Physicians, Physician Assistants, Nurse Practitioners)
Pay Transparency
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.