Senior Manager, Product Design

Santa Clara, CA, United States

As the technology firm that created the mobile world and a rich history of 145 years of building ground-breaking solutions and innovative technologies supported by 60,000+ patents, Ericsson has made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you are welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Ericsson Enterprise Wireless Solutions (BEWS) is the group responsible for leading Ericsson’s Enterprise Networking and Security business. Our growing product portfolio spans across wide area networks, local area networks and enterprise security. We are the #1 global market leader in Wireless-WAN based enterprise connectivity solutions and are growing fast in enterprise Private 5G networks and Secure Access Services Edge (SASE) solutions. How Will You Contribute to the Company? Create a Product Design strategy and vision for BEWS NetCloud-Managed EP5G that is informed by the industry landscape. Align strategy, processes, and decision-making across the organization. Ensure the appropriate metrics, organizational structure, and people are in place for success. Lead and establish best practices and design thinking/process - driving the best digital experiences. Develop and oversee the Design teams with an equity-focused talent strategy that is aligned with the organization’s short- and long-term business strategy. Make key decisions for the Design teams that drive the direction, vision, and strategy to solve business and user needs. Influence strategy and oversee multiple cross-functional teams, defining and ensuring the Product Design strategy, direction, and decisions are integrated, aligned, and positioned to support every business group in the organization. What Will You Do? Model and hold teams accountable for creating a culture of belonging through inclusive, respectful, and equitable practices. Advocate for safety. Help teams and organizations collaborate/communicate across BEWS. Provide creative output and direction to ensure the overall vision for the product is achieved. Lead, recruit, coach, and mentor a team of world-class product designers and user researchers. Collaborate with members of cross-functional teams and be a champion for user-centered culture and design practices. Lead Product Design team in an agile, fast-moving environment. Lead teams of designers through all phases of product development, ship, and iterate. Create visually engaging, innovative, and functional digital products. Encourage cross-functional collaboration and communicate the impact of this practice on design. Work closely with product managers, engineering, and their leaders to ensure a cohesive user experience across all products. Organize teams that can provide design solutions effectively and excellently across all departments. Establish metrics and measurable goals to ensure visibility into the design’s impact on business. Advocate the importance of User-Centered Design and mentor designers on the design processes and deliverables. Identify improvement opportunities within the scope of design and other teams functioning holistically. Build a design culture that encourages innovation while balancing the need for optimization. Mentor and grow a team of world-class design talent. Communicate the value of design thinking and a customer-first approach to strategy across all areas of the business. Partner closely with leaders in engineering, product, sales, support, marketing, and others to constantly improve communication and efficiency practices. Qualifications Ten (10+) years of experience in digital product/service design Four (4+) years managing managers and/or individual contributors in product design Profound capacity to turn complex interactions into intuitive user experiences Possess a deep and recognizable commitment to user empathy Brilliant designer Motivated leader – can inspire a cross-disciplinary team with loyalty, commitment, and quality of delivery Exceptional skills in ideation, sketching, wireframing, user flows, mapping and information architecture Fluency with design tools, most notably Figma, Ilustrator, Photoshop, InDesign, Invision, and/or other UX and prototyping software Clear and current understanding of the capabilities and limitations of HTML, CSS, JavaScript, developing platforms Demonstrated experience designing responsive cross-channel services and applications and delivering experience design within agile production Driven explorer to improve user needs and make life easier for the user without the user asking Data sleuth – great skill combing through analytics and behavioral insights to generate new experiments and opportunities to improve our products and differentiate the user experience Clear and confident communicator with an affinity for visual storytelling, knows how to communicate with team, peers, and business leads Can learn quickly and provide design leadership in a dynamic environment Experience with Service Design Why Ericsson Enterprise Wireless Solutions? At Ericsson Enterprise Wireless Solutions, we are one team - all in on inclusion. Celebrating the uniqueness of our individual team members across the globe helps us build diverse teams where we all can thrive. Our connected, community-focused culture enables each one of us to perform at our best and fully be ourselves.

Our values drive everything we do: Respect: we don't point a finger; we lend a hand.

Integrity: we do the right thing, even when it is hard; we make fact-based decisions.

Perseverance: we accept and embrace change; we have a passion to win!

Professionalism: we hold each other accountable.

We are creating the future of global connectivity and community. Come join us. You belong here. Compensation & Benefits at Ericsson Enterprise Wireless Solutions At Ericsson Enterprise Wireless Solutions, we know that our people are the key to our success. We offer a competitive compensation and benefits package to help with your individual needs and goals.

Your Pay: The salary range for this position is listed below. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

$168,700.00 - $313,300.00 Your pay also includes the opportunity for an annual bonus. This variable pay opportunity is dependent upon the attainment of agreed to goals and objectives as determined by our Senior Leadership team. Certain eligibility and pro-ration rules apply. Your Health: Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.

Your Financial Security: Ericsson Enterprise Wireless Solutions invests in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.

Your Time: Your work-life balance is important to us. Ericsson Enterprise Wireless Solutions provides generous paid time off, including: 15 days of Flexible Time Off (FTO), four paid quarterly well-being days, and 11 paid annual holidays (includes nine company holidays and up to two floating holidays). Please note that an employee’s FTO balance and floating holidays may be prorated in the first year, based on start date. We also offer paid maternity-leave benefits and six weeks 100% paid family leave for all employees.

Additional Benefits: Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, Talkspace mobile therapy, and volunteer paid time off.

Ericsson Enterprise Wireless Solutions’ Diversity, Equity, Inclusion, and Belonging mission is to create an inclusive work environment where all employees’ differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to work. We’re proud to be an equal opportunity employer and aim to attract, develop, and engage top talent from a diverse candidate pool. It is our policy and commitment to provide equal opportunity employment for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. Please note: Ericsson Enterprise Wireless Solutions does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Ericsson Enterprise Wireless Solutions employees.

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