Site Services Operations Manager

San Jose, CA, United States

Job Type (exemption status): Exempt position - Please see related compensation & benefits details below

Salary Range: 108,545.00-153,700.00

Company Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital, G-Technology, SanDisk and WD brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description Western Digital is recruiting an experienced candidate to manageallNorth America Corporate Services with akeyfocus onNorthern Californiaat the Western Digitalsites in San Jose and Fremont. Limited travel may be necessaryto support the remote North American sites. A minimum of 5 years’ managerial experience in a similar role within a global company’s, high positive energy environment, with a focus on companyprocesses while supporting the company’s diverse cultures is required. The Site Services Manager is responsible for overseeing the daily operations and quality of the site services, including cafeterias, vending, catering and coffee at Western Digital’s Great Oaks location, as well as management of additional sites across North America. This leader ensures that the site services meet the standards of quality, safety, hygiene, customer satisfaction and budget management. The site services leader also supervises, trains and evaluates the site services staff and coordinates with vendors and contractors.

Responsibilities:

Manage the site services operations, including cafeterias, vending, catering and coffee, and ensure compliance with policies, procedures and all regulations.

Monitor and evaluate the quality, safety, hygiene and customer satisfaction of the site services and implement corrective actions as needed.

Budget control management and orders – supervision and monitoring of the annual budget ($ 2M), ongoing monitoring of orders, responsibility for meeting the requirements and budgetframework, analysis and planning.

Oversee primary vendor relationships to ensure performance against contract requirements, while being flexible enough to adapt to evolving campus needs

Coordinate with vendors and contractors and negotiate service agreements.

Collaborate with other departments to coordinate special events and catering services at Great Oaks.

Work with Program Manager for Headquarters to ensure top tier customer service for executive services needs

Stay updated on the latest trends and best practices in the site services industry and implement improvements and innovations.

Initiation, planning, execution and control of various projects in the Corporate Facilities Services team.

The ability to drive processes in a complex organization and multitasks against multiple interfaces in the organization.

Preparation and analysis of monthly and period end financial reports for management team – provide explanations for variances to budget and forecasts, identify trends and KPIs.

Handle and resolve any issues or complaints related to the site services.

Qualifications Bachelor's degree in hospitality management, business administration or related field.

At least 5 years of experience in site services management or similar role.

Strong knowledge of site services operations, standards and regulations.

Excellent leadership, communication, interpersonal and customer service skills.

Ability to work under pressure, multitask and prioritize.

Proficient in Microsoft Office and other relevant software.

Certification in food safety, sanitation or related field is a plus.

Additional Information Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in theEqual Employment Opportunity is the Law poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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Compensation & Benefits Details

An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.

The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future.

You will be eligible to participate in Western Digital’s Short-Term Incentive (STI) Plan, which provides incentive awards based on Company and individual performance. Depending on your role and your performance, you may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan.RSU awards are also available to eligible new hires, subject to Western Digital’s Standard Terms and Conditions for Restricted Stock Unit Awards.

We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program, employee stock purchase plan, and the Western Digital Savings 401(k) Plan.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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