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Black Kite Group
Boston, MA, United States
**Information Technology Support Specialist** Boston, MA **Job Description:** Support Specialists primary role is providing technical software, hardware, telephone, printer, and audio-video conferencing problem resolution to firm employees or guests of the firm by performing problem diagnosis and providing timely solutions to the end-users, clearly
Job Source: Black Kite GroupThe Phoenix Group
Boston, MA, United States
IT Support Specialist The firm is committed to excellence in service and seeks a skilled Support Specialist ( Specialist ) with superior problem-solving skills and a passion for ensuring customer delight. Under the direction of the Support Desk Supervisor, the Specialist will provide Help Desk & 1st level technical support and problem resolution fo
Job Source: The Phoenix GroupMerge IT LLC
Cambridge, MA, United States
Our enterprise-level client is seeking to add an IT Support Engineer to work onsite in Cambridge, MA. Please see below for full details: Job Notes: -6+ month contact / extensions and perm conversion possible with good performance. -ASAP start date -Onsite in Cambridge, MA -Drug & Background required. -Pay rate = $24-27 w2 per hour depending on expe
Job Source: Merge IT LLCThe Phoenix Group
Boston, MA, United States
IT Support Specialist The firm is committed to excellence in service and seeks a skilled Support Specialist (“Specialist”) with superior problem-solving skills and a passion for ensuring customer delight. Under the direction of the Support Desk Supervisor, the Specialist will provide Help Desk & 1st level technical support and problem resolution f
Job Source: The Phoenix GroupInsight Global
Billerica, MA, United States
Day to Day A life science client of Insight Global is looking for a Mid-Level Service Desk Support for a contract opportunity. The IT Support Specialist must be able to provide excellent customer service to internal employees for operational support including troubleshooting hardware and software and lab support. Experience with Windows operating s
Job Source: Insight GlobalInsight Global
Billerica, MA, United States
Job Description Day to Day A life science client of Insight Global is looking for a Mid-Level Service Desk Support for a contract opportunity. The IT Support Specialist must be able to provide excellent customer service to internal employees for operational support including troubleshooting hardware and software and lab support. Experience with W
Job Source: Insight GlobalVinebrook Technology
Cambridge, MA, United States
Overview: The IT Support Lead will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a r
Job Source: Vinebrook Technologymassuccot
Winthrop, MA, United States
Job Responsibilities: Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk cli
Job Source: massuccotBoston, MA, United States
Angi® is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at "home." For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between!). We are on a mission to become the home for everything home by helping small businesses thrive and providing solutions to financing and booking home jobs with just a few clicks.
Over the last 25 years we have opened our doors to a network of over 200K service professionals and helped over 150 million homeowners love where they live. We believe home is the most important place on earth and are embarking on a journey to redefine how people care for their homes. Angi is an amazing place to build your dream career, join us-we cannot wait to welcome you home!
About the team
As an IT Support Technician, you'll join a diverse and skilled team who help maintain day to day IT operations for internal employees. We strive to provide stellar customer service, while resolving software or hardware issues to the best of our ability. We work across all organizational teams and closely with engineering teams to address customer requests by troubleshooting or providing guidance through a ticketing system. As a team we meet regularly to collaborate and ensure you have the resources needed to learn new technologies and to develop. The schedule for this position may vary, but we're looking for someone open to start work by 8am ET.
What you'll do
Resolve tickets requests daily for tier 1 technical issues and provide information to higher tier IT support if needed
Own communication between end users and escalation teams for higher profile issues
Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization
Participate in maintenance activities on hardware, operating systems, and software applications
Participate in larger scale Enterprise IT projects
Ensure that client computers connect seamlessly with file servers, email, networked printers, VPN, virtual computing technologies, computer conferencing systems, application servers, and administrative systems
Leverage administration tools in Google Workspace, Okta, Active Directory, and Freshservice
Assist in technical upgrading and maintenance of systems in coordination with other tech teams
Support testing and deployment of new applications and systems
Train and guide staff in best practices for hardware and software usage
Participate in an On-Call rotation to provide support to users during after hours
Create and update documentation to reflect best practices and self service troubleshooting
Use remote support tools to guide end users through troubleshooting steps
Who you are At least 1 year of experience in a technical support position
Must have experience using a ticketing system
Action-oriented and solution driven towards technical issues
Experience with troubleshooting both PC & Mac technical problems through remote tools
Provides exceptional customer service
Able to maintain composure when working through ambiguity or high profile issues
Ability to follow process and procedures and provide feedback on improvements
A+, Network+, and ITIL certifications a plus
Experience with modern IT Service Management systems a plus
Must have your high school diploma or equivalent
We value diversity
We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.
Compensation & Benefits The salary band for this position ranges$50,000 - $55,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living.
This position will be eligible for a competitive year end performance bonus & equity package.
Full medical, dental, vision package to fit your needs
Flexible vacation policy; work hard and take time when you need it
Pet discount plans & retirement plan with company match (401K)
The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
#LI-Remote
Email Alert for IT Support Technician 1 jobs in Boston, MA, United States
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