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Balfour Beatty Communities
Dallas, TX, United States
Balfour Beatty Investments - North America Balfour Beatty Investments - North America SVP, Facility Management Who We Are Balfour Beatty Investments is a global infrastructure investor operating in the UK, US, and Canada. We provide the investment capability to deliver complex infrastructure projects. Over the past 15 years, Balfour Beatty Inv
Job Source: Balfour Beatty CommunitiesRealREPP
Dallas, TX, United States
RealREPP, a full service commercial real estate recruiting firm, is partnering with a PREMIER commercial real estate owner/operator who has a NATIONAL presence. We are current recruiting for a Senior Vice President of Property Accounting to sit out of their Corporate Office in Dallas! This person will oversee the daily operations of the property a
Job Source: RealREPPMBK Search
Dallas, TX, United States
Issue Management Governance Manager Managerial position responsible for governance, oversight, and enhancement of our client’s Issue Management Governance Processes in alignment with Corporate Objectives, the ERM Framework, industry best practices and regulatory expectations that support the prioritization and evaluation of issues to enable remedia
Job Source: MBK SearchTriumph Financial, Inc.
Coppell, TX, United States
Join Triumph! At Triumph, we believe the strength of our commitment is reflected in product innovation and the strategic partnerships we've established. That's why we look for team members who work hard to make a difference in their workplace and community. Our goal is to make long-term improvements in everything and everyone we touch. We thrive o
Job Source: Triumph Financial, Inc.IMA Financial Group, Inc.
Dallas, TX, United States
What You'll Do IMA's Global Risk team is seeking an Account Executive to join our Global Benefits group. This person is an integral part of out Global Employee Benefits unit by acting as a key strategic leader and partnering closely with our clients and carriers. We are currently looking to add an experienced insurance professional to this dynamic
Job Source: IMA Financial Group, Inc.NexBank
Dallas, TX, United States
Company Overview : Originally founded in 1922 and headquartered in Dallas, Texas, NexBank (the “Bank”) is part of NexBank Capital, Inc. (the “Company”), a fully integrated financial services organization that includes a commercial and investment bank. NexBank is a leading regional bank with assets of $15 billion. Our clients include large corporati
Job Source: NexBankLeap Brands
Dallas, TX, United States
Are you a visionary leader with a hunger for success and a passion for crafting exceptional dining experiences? Are you ready to take the reins and drive a dynamic quick service restaurant brand to new heights? If so, we have an exciting opportunity for you! We're on the lookout for a seasoned and innovative SVP of Operations to join our high-growt
Job Source: Leap BrandsBoy Scouts of America
Irving, TX, United States
Position Overview We’re seeking a dynamic and experienced professional to join our finance leadership team as Senior Vice President of Finance and Treasury . Are you a strategic financial leader with a passion for youth development and helping mold the future leaders of America? Does playing a pivotal role in shaping the financial strategy of a 11
Job Source: Boy Scouts of AmericaDallas, TX, United States
Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.
Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.
Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a SVP, Account Management to join our team!
The SVP, Account Management (department head) is responsible for all borrower contact roles at Fay. This team includes agents handling customer service, collections, and SPOCs responsibilities. Account Manager leadership also serves as the primary contact for Fay's client investors. Responsibilities include managing day-to-day operations across multiple clients and sites (Chicago, Dallas, Tampa). This includes, but is not limited to, client interaction, capacity and financial planning, recruiting, hiring, and training, developing leaders, process reengineering and business for technology changes, and gathering and analyzing data while meeting service level expectations at the individual, team, department, and company level for delinquency, collections, and loss mitigation. This role also ensures quality and compliance with all investor, regulatory, and company policies, procedures, and directives.
What you will do for Fay:
Manage all client relationships
Regular interaction with clients, including the preparation and presentation of monthly performance reports, ad hoc reports, and communications as required by the client
Problem solving, project initiation, participation and project management
Supervises and monitors collections, customer service, and loss mitigation activities and workflow to ensure goals of the department and staff are accomplished, while ensuring quality and compliance with organizational and regulatory guidelines
Assigns workloads to staff, while ensuring compliance with service level agreements
Ensures staff completes assigned tasks and or responsibilities within set timelines as well as provides timely, friendly and effective service to customers in loss mitigation functions
Responsible for account management’s performance, to include collections, compliance, and attendance
Strong working knowledge MSP, collections, customer service, loss mitigation, escrow analysis, bankruptcy, payment processing, and foreclosure
Ability to calculate income, and review evaluations for loss mitigation decisions
Responsibilities include interviewing and recruiting candidates for hire
Responsible for new hire and continued education training with the loss mitigation individuals/team
and training employees, and providing feedback to employees on performance including improvement expectations
Performs quality reviews within each area of loss mitigation to ensure compliance in accordance with CFPB guidelines, LMP process, evaluation process, reports, and call reviews
Performs employee relations and corrective action as required
Manages time and attendance, payroll, paid time off and bonus compensation
Uses reports to analyze performance trends and outliers
Manages team performance and provides direct expectations and recommendations to enhance and or improve functions within areas of responsibility
What you will bring to Fay:
Bachelor's degree in Accounting, Finance, or related field; High school diploma/GED required
Strong interpersonal/human relations skills
Strong verbal and written communication skills. Demonstrated proficiency in presenting to teams, clients, senior management, etc.
Experience in recruiting, onboarding, training, and managing a high-performance team
Ability to supervise others with an emphasis on productivity, teamwork, and quality
Good organizational abilities and time management skills
Training and team-building skills
5+ years’ experience in Leadership roles
Able to work independently and professionally under tight deadlines
Strong customer service skills
7+ years of mortgage originations/servicing experience
Ability to analyze and report performance data (e.g., financial, productivity, quality)
Capability to distribute and allocate resources
Black Knight suite of Mortgage servicing applications
Familiarity with call center telephony systems
Working knowledge of Microsoft Office products (Excel, Word, and PowerPoint
Diversity, Equity, and Inclusion are deeply embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.
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SVP, Account Management jobs in Dallas, TX, United States
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