Manager Technical Support

Atlanta, GA, United States

I am looking for a Manager of Technology Support for a 6-month contract engagement. The ideal candidate will have strong experience with prior help desk management, executed against SLA's, experience with SOP's with ticketing processes, ability to lead KPIs and metrics on tickets (30-50/day), and someone who has management experience with handling Tier 1 - 3 issues.

You will need to have had experience running a service desk and support desk for an organization.

This is a Contract/Hybrid role (3 days in office) local to Atlanta candidates only.

Please send me your resume and hourly rate expectations ASAP if you have interest.

You Will:

Document all support interactions, including details of problems, troubleshooting steps taken, and resolutions provided.Contribute to the development and maintenance of the help desk knowledge base, including FAQs and troubleshooting guides.Design and oversee a process for the setup and maintenance of user accounts, including password resets and access permissions.Manage the support function such that support requests are resolved promptly, professionally, and with a focus on providing excellent customer service.Support the security team with installation and configuration of security services at the end-user level.Oversee and update practices for the management of on-premises hardware: User workstations, conference room equipment, networking equipment and peripheral devices.Lead the global-wide end user support process and track performance metrics of service delivery.You need:

Three years of experience in vendor management.Three years of experience in personnel management.Bachelor's degree in Information Technology, Computer Science, or five years of relevant industry experience.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here .Virginia residents may access our state specific policies here .Residents of all other states may access our policies here .Canadian residents may access our policies in English here and in French here .Residents of countries governed by GDPR may access our policies here .Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

the individual's skill sets, experience and training;licensure and certification requirements;office location and other geographic considerations;other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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