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Clarivate Analytics
Philadelphia, PA, United States
Reference #: 127729-1 We are excited to bring on a new Technical Support Analyst to join our growing Alma Tier 2 Customer Support Team. This is an amazing opportunity to work with Alma and support our customers throughout North America. The team consists of seven people and is reporting to the Technical Support Manager. This role requires someone w
Job Source: Clarivate AnalyticsClarivate Analytics US LLC
Philadelphia, PA, United States
We are excited to bring on a new Technical Support Analyst to join our growing Alma Tier 2 Customer Support Team. This is an amazing opportunity to work with Alma and support our customers throughout North America. The team consists of seven people and is reporting to the Technical Support Manager. This role requires someone who can work independen
Job Source: Clarivate Analytics US LLCClarivate Analytics US LLC
Philadelphia, PA, United States
We are excited to bring on a new Technical Support Analyst to join our growing Alma Tier 2 Customer Support Team. This is an amazing opportunity to work with Alma and support our customers throughout North America. The team consists of seven people and is reporting to the Technical Support Manager. This role requires someone who can work independen
Job Source: Clarivate Analytics US LLCeTek IT Services, Inc.
Paulsboro
Job Description Job Description Required Skills Minimum of 3-5 years of Telecom Networking related experience with specialties in supporting one or more areas: • Medium to large enterprise networking infrastructure/services. • Core Networking Technologies - Routing, Switching, TCP/IP, Wireless LAN • Transport technologies - MPLS, Frame Relay,
Job Source: eTek IT Services, Inc.Advertising Specialty Institute
Philadelphia, PA, United States
ASI currently has a hybrid work model. All employees, who live within a one-hour commuting distance, are required to work onsite on Tuesdays & Wednesdays. In this role, you will provide ASI’s distributors and suppliers with product support and training on how to use electronic and digital products to grow their businesses faster and more profitabl
Job Source: Advertising Specialty InstituteFollett Learning
Philadelphia, PA, United States
Position Overview The Senior Technical Support Analyst will be support the Master Library products that are part of the Follett School Solutions product portfolio and provides product and technical support to Follett's customers, answering complex questions on function and usage of our products and resolving issues escalated by other support teams
Job Source: Follett LearningAdvertising Specialty Institute
Philadelphia, PA, United States
Job Description Job Description ASI is the largest global provider of technology B2B services for the $26.1 billion promotional products industry (branding and marketing). With 25,000 clients in 53 countries, our mission is to inspire, inform, and empower our clients' success every step of the way. ASI currently has a hybrid work model. All empl
Job Source: Advertising Specialty InstituteTWO95 International
Philadelphia, PA, United States
Title – Technical Support Analyst Position – Fulltime Location – Philadelphia , PA Salary- $Open(Best Possible) Required Skills: Implementation, maintenance and support of server environments, local and wide area networks at al locations. May require sitting for extended periods of time. Light lifting and/or carrying, not to exceed 50 lbs. Manua
Job Source: TWO95 InternationalPaulsboro, NJ, United States
Description:
Develop and perform implementation activities for projects
Perform Quality Assurance activities including identifying and submitting network design issues to Engineering
Participate in Follow-the-Sun (FTS) on-call rotation
Primary contact for vendor TAC in support of operational problems
Develop and maintain Technical Support process and deliverables
Develop and maintain process for hand-over of technology and service to Operations
Develop and maintain Network Service Support Models Develop and maintain Operations Practices Develop and maintain workflow automation
Other Responsibilities:
Assist with development and maintenance of Network Service General Practices, Network technology, and service ISRMPs
Network technology recommendations
Network device OS recommendations
Technology training program
Network service strategy
Device configuration standards
Technical Skill Requirements:
Minimum of 3-5 years of Telecom Networking related experience with specialties in supporting one or more areas:
Medium to large enterprise networking infrastructure/services.
Core Networking Technologies - Routing, Switching, TCP/IP, Wireless LAN
Transport technologies - MPLS, Frame Relay, VSAT, Leased lines, campus cabling
Network Security - Remote Access Technologies, IPSec
Voice Service technologies: PBX, VMX, Call Center-IVR, Cisco IP Telephony, Microsoft LYNC
Data Centre Services - Application Accelerator, Load Balancer
Routing Protocols - BGP, ISIS, EIGRP Vendor familiarization - Cisco, Juniper, F5 General
Skills:
Fluent English communication skills, both verbal and written
Presentation and interpersonal skills
Mature and able to work in a global virtual team environment
Proactive and able to work independently with minimal supervision
Multitasking Skills - (ability to manage assigned tasks while being flexible work other priority issues as they arise)
Process oriented
Good analytical skills
Good team player
Project management skills
Computing Environment: Cisco/Juniper/HP routers and switches, W7, W2K, UNIX, LINUX subsets and proprietary solutions for specific systems and applications
Education: Bachelors Degree
Additional client information:
Email Alert for Network Technical Support Analyst jobs in Paulsboro, NJ, United States
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