Director, Digital Compliance

Bethesda, MD, United States

Marriott Director, Digital Compliance Bethesda , Maryland Apply Now Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Organization Description

If you’re looking to build leading technology that enables the future of global travel while transforming your career – step out of the status quo and join Global Technology at Marriott International. The Director, Governance and Standards is within Product Operations and functions as a leader of governance and standards for our Adobe Experience Manager (AEM) platform and products. As Marriott scales the AEM platform across digital products and our teams in each continent, this role will ensure cohesion and consistency. This role is responsible for building and leading an Operational Center of Excellence for AEM by identifying, analyzing and improving upon global digital operational processes as well as implementing common and reusable components for web teams to leverage and gain speed to market. In addition, this position will ensure effective communications, training and adherence to standards and guidelines across all digital product squads. The role requires a technical understanding and experience with platforms and migrations, as well as a solid understanding of new AEM platform features and how they should be leveraged across the digital organization and with business stakeholders.

CANDIDATE PROFILE

Education and Experience

Required:

4-year degree from an accredited university in Business Administration, Hospitality Management, or related major or equivalent experience is required

7+ years of relevant digital experience, preferably in the hospitality or similar industry

5+ years of experience in eCommerce

5+ years of mature Agile experience

Experience in Jira and Confluence

Strong experience managing multi-million-dollar budgets

Experience managing multiple complex initiatives simultaneously

Excellent product owner or program management skills to lead teams in distributed environments involved in delivering complex business systems.

Relationship-building skills as well as strong leadership and team management skills, with deep understanding of business impact on delivery.

Strong planning skills including ability to develop presentations, roadmaps and spreadsheets.

Strong interpersonal and meeting facilitation skills required to lead and manage all team members, internal and external clients, vendors and meetings.

Strong leadership and mentoring skills that inspire team confidence while motivating team members in a creative and effective manner

Preferred:

PMP certification, Product Owner, and/or scrum certification

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies

Manage roadmap and evolution of a Center of Excellence with a comprehensive reference site (e.g., components, standards, etc.) that provides the tools needed to efficiently build customer centric quality products at scale.

Provide vision and leadership for expansion of reference site to house all standards and connect to code/APIs.

Manage roadmap and development of web common components and style changes to enable faster development.

Serve as vendor liaison and management of development partners

Ensure each area’s foundational standards are up to date (Design, UX, Tagging, QA, ADA, Content, etc.)

Partner closely with the AEM platform leads and all digital squads

Serve as an AEM expert in capabilities and how the squads are using them - and ensuring that they are using them.

Maintain and ensure consistent steps/checklist are followed for processes across squads

Create training materials and provide training and assistance on best practices

Build strong relationships across disciplines and stakeholders

Provide insights from experience, best practices and lessons learned to drive the organization’s quality and productivity

Collaborate with the IT and global Digital product teams to engineer the best process solutions

Craft communications strategies and plans to support change efforts.

Prepare for and mitigate risks for process changes and identify readiness to adapt

Establish metrics and measure impact of business process changes for the organization

Track and monitor product status, quality, issues and milestone with escalation as required

Manage program communication with the Digital leadership team and external stakeholders

Ensure risks, dependencies and decisions are properly communicated and managed

Develop and manage outbound communications to other groups and partners throughout Marriott while leveraging new ideas and influencing innovative solutions and products

Oversee program budgets and timelines

Leading Team

Oversee a team representing cross discipline functions and monitor work to ensure its on-time completion while meeting expectations

Create a team environment that encourages accountability, high standards, and innovation

Develop best practices and standardization for the operations team

Contribute to the development of the operations discipline and community through training/mentoring, knowledge sharing and leveraging of best practices

Ensure goals are being translated to the team as they relate to tracking and productivity

Ensure appropriate focus on KPIs and product effectiveness measurement

Create and nurture an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing services

Understand staff’s capabilities and develop plans to address need areas and expand on the strengths

Provide the team with the resources needed to meet or exceed expectations

Lead by example in demonstrating self-confidence, high energy and enthusiasm

Managing and Conducting Human Resources Activities

Interview and hire employees

Develop SOWs within the framework of Marriott’s master consulting agreements and work with the contracting team to submit SOWs for approval

Ensure employees are treated fairly and equitably

Ensure regular, ongoing communication

Foster employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees

Incorporate customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results

Set goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals

Solicit employee feedback

Utilize an “open door policy” and review employee satisfaction results to identify and address employee problems or concerns

Ensure policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process

Conduct annual performance appraisal with direct reports according to Standard Operating Procedures

Champion change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary

Identify talents of direct reports and their teams and assists with their growth and development

MANAGEMENT COMPETENCIES

Leadership

Communication - Convey information and ideas to others in a convincing and engaging manner through a variety of methods

Leading Through Vision and Values - Keep the program’s vision and values at the forefront of employee decision making and action

Managing Change - Initiate and/or manage the change process and energize it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serve as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

Problem Solving and Decision Making - Identify and understand issues, problems, and opportunities; obtain and compare information from different sources to draw conclusions; develop and evaluate alternatives and solutions; solve problems, and identify a course of action

Professional Demeanor - Exhibit behavioral styles that convey confidence and command respect from others; make a good first impression and represent the company in alignment with its values

Strategy Development - Develop business plans by exploring and systematically evaluate opportunities with the greatest potential for producing positive results; ensure successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes

Managing Execution

Building a Successful Team - Use an effective interpersonal style to build a cohesive team; inspire and sustain team cohesion and engagement by focusing the team on its mission and importance to the organization.

Strategy Execution – Ensure successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes

Driving for Results - Set high standards of performance for self and/or others; assume responsibility for work objectives; initiate, focus, and monitor the efforts of self and/or others towards the accomplishment goals; proactively take action and attempt to achieve results beyond what is required

Building Relationships

Customer Relationships - Develop and sustain relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards

Global Mindset - Support employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilize differences to drive innovation, engagement and enhance business results; and ensure employees are given the opportunity to contribute to their full potential

Strategic Partnerships - Develop collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explore partnership opportunities with other people in and outside the organization; influence and leverage corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintain effective external relations with government, business and industry in respective countries; perform effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed

Generating Talent and Organizational Capability

Developing Others - Support the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively

Organizational Capability - Evaluate and adapt the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit

Learning and Applying Professional Expertise

Continuous Learning - Actively identify new areas for learning; regularly create and take advantage of learning opportunities; use newly gained knowledge and skill on the job and learn through their application

Technical Acumen - Understand and utilize professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

Business Process and Analysis – Knowledgeable of multiple processes within sponsor department; able to document key process flows, recognize processes for redesign, identify opportunities and translate business processes into information system’s needs; define quality measures and evaluate performance against standards and to identify issues, risks and possible paths of resolution or mitigation strategies

IT Business Management – monitor and evaluate trends in technology, technology delivery mechanisms and IT organizational processes and tools; able to redefine processes, make recommendations, and perfect process governance frameworks

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

Mathematical Reasoning - Ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues

Oral Comprehension - Ability to listen to and understand information and ideas presented through spoken words and sentences

Reading Comprehension - Understand written sentences and paragraphs in work related documents

Writing - Communicate effectively in writing as appropriate for the needs of the audience

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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