Commercial Business Systems Analyst

Indianapolis, IN, United States

Job Description

In Some Jobs You Take Orders. In This One, You Write History.

Join the healthcare information technology team that’s turning drug and medical device data into knowledge used by thousands of hospitals; the majority of U.S. health plans, retail pharmacies, and pharmacy benefit managers; and millions of healthcare decision makers throughout the world. Partnering with our information system developer and healthcare institution customers, you’ll help evolve leading-edge thinking into reality and make a measurable difference in improving human health.

We’re looking for people who are: Intelligent. Productive. Committed. Willing and able to go above and beyond. Passionate about making a difference. Innovative. Energized. And want to play an essential role in a successful company’s continued growth.

Are you ready for this exciting challenge?

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First Databank (FDB) is seeking a Commercial Business Systems Analyst. The Commercial Business Systemts Analyst will work with business partners to identify, define and clarify scope of problems and issues. This individual will also serve as a point of escalation for governance and data quality and have responsibility for improving the quality and ensuring the integrity of critical customer and prospect-related data and information assets.

The Commercial Business Systems Analyst should thrive on solving complex problems and developing innovative solutions related to Salesforce, Gainsight and Mulesoft while striving for OOTB solutions and articulating the pros/cons of customizations.

Position will be based out of our Indianapolis, IN office.

Responsibilities:

Serve as a Salesforce and Gainsight SME and help drive salesforce requirements and changes to enhance our sales process efficiency and standardization of processes.

Establish and govern an enterprise data governance implementation roadmap including strategic priorities.

Develop and implement a formal plan to establish a baseline, improve, and maintain data quality.

Define roles and responsibilities related to data governance and ensure clear accountability for stewardship of the commercial team’s principal information assets.

Serve as a liaison between commercial team, finance, IT and other areas to ensure that data related business requirements for ensuring data integrity are clearly defined, communicated, and well understood and considered as part of operational prioritization and planning.

Work with business systems personnel on issues related to software applications that utilize and rely on commercial team data.

Coordinate external data sources to eliminate redundancy and streamline the expense related to those services.

Create rules and procedures for data sharing and quality control.

Evaluate design of existing business processes & systems to judge their functionality, effectiveness, reliability, performance, usage, maintainability

Support the Systems Analyst in overseeing defects, aligning processes with technical solutions and resolving issues.

Assist with the implementation of new Commercial Business Systems Solutions in Salesforce, Gainsight and Mulsesoft

Assist with development and maintenance of field reports/dashboards using either SFDC report builder, Wave or other BI tools available.

Required Skills:

Strong knowledge of Salesforce.com platform is required

Experience with Gainsight, Ringlead (or related data management software), PowerBi and other business intelligence tools and platforms.

Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously

Excellent communication skills are critical

Ability to analyze business processes, design process improvements, and train business users on the new processes

Excellent writing skills. Must have the ability to express strategy, technical knowledge, and processes in easily understood presentations

Experience in the healthcare, pharma or medical device industry a plus

Required Experience:

At least 5 years of experience working in a Business Analyst position

At least 3 years of experience working on projects related to Commercial/Sales process improvement

Applicant is actively working with SFDC in current position or has done so in a recent position. Certification in SFDC administration and/or development a plus.

Applicant has worked in a business analyst role supporting commercial functions

Strong knowledge of Salesforce.com concepts including standard objects structure, workflows, reporting, general design concepts and overall approach of Salesforce.com as a CRM platform

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About FDB:

FDB is the leading provider of drug and medical device knowledge that helps healthcare professionals make precise decisions. With thousands of customers worldwide, FDB enables our information system developer partners to deliver valuable, useful, and differentiated solutions. We offer more than three decades of experience in transforming medical knowledge into actionable, targeted, and effective solutions that help improve patient safety, operational efficiency, and healthcare outcomes. For a complete look at our solutions and services, please visit www.fdbhealth.com or follow us on Twitter and LinkedIn .

We value Integrity, Respect, Responsibility, Teamwork, and Creativity. Our offices in South San Francisco and Indianapolis have been awarded with Top Workplaces honors by The Bay Area News Group and the Indy Star, respectively, including the most recent honor awarded to our Indianapolis office in 2017 & 2018 (the Top Workplaces honors are based solely on the results of an employee feedback survey by a leading research firm that specializes in organizational health and workplace improvement). FDB offers competitive salaries and extensive benefits – including medical, dental, vision, long term disability, life insurance, and matching 401k.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please visit EEO is the Law , EEO is the Law Supplement , Pay Transparency , and FDB EEO/AA Statement .

In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in Indianapolis, IN. The reasonable estimate, if hired in Indianapolis, is $57,500 – 75,000. Please note this information is specific to those hired in location. If this role is open to candidates outside of location, the salary range would be aligned to that specific location. A final decision on the successful candidate’s starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education.

This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending savings account; paid holidays; paid time off; employee assistance program; and other company benefits. Learn more about our benefits here.

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