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Kean University
Jersey City, NJ, United States
External Applicant Instructions Please upload your resume/CV for automatic population of information to your Kean application. Your contact information, work experience and education will be automatically filled in. Please review all fields - you will need to verify that the data is accurate. In the "My Experience" section, you will find a resume
Job Source: Kean UniversityKean University
Union, NJ, United States
External Applicant Instructions Please upload your resume/CV for automatic population of information to your Kean application. Your contact information, work experience and education will be automatically filled in. Please review all fields – you will need to verify that the data is accurate. In the “My Experience” section, you will find a resum
Job Source: Kean UniversityScion Staffing
New York, NY, United States
Scion Technology has been engaged to conduct an immediate search for an experienced IT Services Consultant for our client, a wonderful managed services provider organization in NYC! In this role, you will utilize your technical expertise to ensure client’s IT operations are running smoothly, securely, and efficiently! This is a full time, direct hi
Job Source: Scion StaffingSafe Horizon
New York, NY, United States
Summary: The lead customer support specialist is responsible for supporting end-user issues that are escalated by the customer support specialists, and for fulfilling end-user service requests for hardware and software. The position requires strong PC support technical expertise, ability to lead, and excellent customer service skills. Responsibili
Job Source: Safe HorizonSCO
, NY, United States
Job Description Service Delivery Technician (Information Technology) - 44588 **Description** - Technicians role is to provide a point of contact for end users to receive support and maintenance within the organizations end-user computing environment. - This includes receiving, prioritizing, documenting, and actively resolving end-user ser
Job Source: SCOBorderlessMind Corporation
, United States
Position Title: Jira Admin Department: Information Technology Reports to: Manager, Service Desk Working Hours: 8:30 PM IST - 5:30 AM IST Location: Remote Position Narrative (Overview) - As Jira Admin, you will provide expertise in Information Technology to all employees. You will be responsible for resolving IT support requests as well as meet
Job Source: BorderlessMind CorporationCypress HCM
, NY, United States
IT Support Technician Contractor Our client is looking for an IT Operations Specialist to assist with on-site desktop support. This technician will work closely with the Technical Operations team and Support Specialists to provide world-class support to the internal workforce. Responsibilities include provisioning computers, deploying hardware, wo
Job Source: Cypress HCMTouro University New York
New York, NY, United States
Overview: Responsible for general technical support for students, faculty and staff of the Touro College of Osteopathic Medicine/ Imaging School (1000+ users). Responsibilities: Responsible for general technical support, to include, but not limited to as much of the following as possible: Administers all smart-podiums, troubleshooting all Audio-Vi
Job Source: Touro University New YorkNew York, NY, United States
Company Description
Job Description
Bureau Information Technology is seeking an individual to be responsible for the supervision and management of the service desk operation. Responsibilities include but are not limited to:
-Oversee, plan, manage and coordinate complex information technology projects related to IT Operation and IT Service Desk from initiation to completion, including defining project scope, creating/updating project plans and work breakdown structures, scheduling project deliverables, goals and milestones, identifying and managing project risks, determining resource needs, obtaining signoff on project deliverables, etc.
-Provide day-to-day oversight and leadership of multidisciplinary project and service desk teams including teams working on IT integration projects and consultants. Coordinate, track, and report on project tasks and progress to management, stakeholders and relevant teams. Support project deliverable readiness for service operations.
-Elicit, document and analyze business requirements on information technology projects in order to recommend business and information technology solutions. Assess business problems and process gaps; identify opportunities for new requirements. Create functional deliverables such as business scenarios, as-is/to-be flow diagrams, use cases, functional designs, screen mock-ups, etc. Facilitate user acceptance testing.
-Ensure that software products and solutions are appropriately tested to meet functional (usability) and technical (performance) requirements. Create test cases, test scripts and defect reports. Execute test scripts and document progress and results. Collaborate with business analysts to understand business requirements. Collaborate with technical teams (Internal DSNY members, Other Agencies and Vendors) to understand application capabilities, environment set up and defect fixes.
-Create executive reports and dashboards to report on the IT Project and Service Desk team's weekly tasks, progress, and individual performance.
-Team management skill.
-Coordinate with vendors and other agencies to track progress.
-Analyze & resolve challenging operational issues on systems and services that support the department in its core functions.
Qualifications
1. A baccalaureate degree from an accredited college and four years of satisfactory full-time experience related to the area(s) required by the particular position; or,
2. Education and/or experience which is equivalent to "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
IT Service Manager jobs in New York, NY, United States
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