IT Technician

Overview

Placement Type: Temporary

Salary: $20.70-23 Hourly

W2, Benefits and 401k matching

Start Date: ASAP

As a key partner with Aquent, we are thrilled to connect talented individuals with a leading company at the forefront of the consumer goods industry, dedicated to providing essential products that touch millions of lives daily. This is an exceptional opportunity to join a dynamic team where your technical expertise and problem-solving skills will directly contribute to the seamless operation of critical infrastructure, empowering employees and ensuring business continuity. You will be instrumental in maintaining the technological backbone that supports our mission, making a tangible impact on daily productivity and operational excellence.

About the Role

We are seeking a detail-oriented, customer-focused individual to be the backbone of our daily IT operations. In this exciting role, you will handle everything from hands-on hardware preparation and inventory control to providing top-tier support for our end users. If you are a proactive problem solver who excels at both the technical and interpersonal sides of IT support, ready to dive in and make a difference from day one, we want to hear from you!

Key Responsibilities

Your day-to-day tasks will include, but are not limited to:

Hardware Deployment: Image, configure, and prepare laptops and tablets for deployment, ensuring all team members have the tools they need to succeed.

Inventory & Logistics: Assist with receiving incoming equipment, managing physical inventory, and maintaining organized and clean IT storage spaces, contributing to efficient resource management.

End-User Support: Maintain a high level of customer service, utilizing both your technical troubleshooting and strong soft skills to assist team members with their IT needs, fostering a productive work environment.

Ticket Management & Documentation: Document all incoming technical issues thoroughly and route/escalate them to the appropriate IT specialty teams as needed, ensuring timely resolution and clear communication.

Team Collaboration: Follow direction from leadership to execute daily priorities and adapt to shifting business needs, contributing to a cohesive and responsive IT support function.

Qualifications (Must-Have)

We are looking for a candidate who brings a mix of technical capability and stellar communication skills:

1-2 years of hands-on IT support experience.

Strong verbal and written communication skills with a knack for translating technical jargon for non-technical users.

Ability to assist with moving and organizing IT equipment.

Qualifications (Nice-to-Have)

These qualifications will set you apart:

CompTIA A+ certification.

Prior experience in a call center or phone support environment.

Work Schedule

Shift: Standard 8-hour shift scheduled within the window of 5:00 AM - 5:30 PM, Monday through Friday.

Flexibility: Occasional overtime may be required based on business demands. Occasional evening shifts may be required (advance notice will always be provided).

About Skill

Skill connects the best professional, IT, engineering, financial and administrative talent with the world's biggest brands. Our eligible talent get access to benefits such as health benefit contributions, retirement plans with match and flexible spending accounts.

Skill is an equal-opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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