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Front Desk Manager - Boulder

Boulder, CO, United States

A busy Massage Studio is looking for an exceptional business minded professional to round out the leadership team at our Boulder location! This dynamic, high performance leadership position offers growth opportunity and great benefits in a positive atmosphere that promotes healthy living and encourages self-care! This position calls for an adaptable manager rock star and coachable leader who will be managing other therapists & front desk staff, creating incredible client experiences, and guiding the location and team in growth and excellence. This position is starting at part time, and is expected to grow into full time.

Compensation and Benefits

$41,600 + Base Salary plus location sales bonuses and commissions

$2,706.16 Medical / Vision / Dental / AFLAC insurance

$ 401K

$865-$3460 Paid Time Off (1st year - 7th year)

$1,500 1 Free massage service every month. Additional discounted services available

$2,340-$7,020 Free Infrared Sauna services (1x/week - 3x/week)

$$$ Sales commission- Retail, packages, memberships

$$$ Leadership development and ongoing training

$49,011-$56,286 + = Total compensation PLUS sales bonus and commission

Qualifications

Experience managing a massage spa/wellness center preferred but not required

Experience managing a team- training, schedules, accountability, etc.

Demonstrate leadership with a focus on cultivating a positive team culture

Working knowledge of Microsoft Office and Office365 products

Base knowledge of business financials and budgeting

Experience with or ability to learn Meevo booking software

Hard working and coachable with the desire for growth and learning

Demonstrate impeccable attention to detail

Multi-Tasker able to prioritize and problem solve - must be calm under fire

Solution oriented and self-driven with a take-charge attitude

Have a heart to serve and be mission minded

Able to work flexible days/nights including some weekends & Holidays

Ability to cover shifts, lead by example, and serve as Manager on duty for some shifts

Outstanding professional appearance and attitude

Extraordinary customer service poise

Job duties include but are not limited to: Front desk training

Co-Managing Massage & Client Concierge team- accountability, disciplinary, schedules, rewards

Support for Location Director in tasks and responsibilities

Coaching, training and mentoring staff

Responsible for location supply/equipment management and ordering

Working with location budgets and reporting spreadsheets

Work with Location Director & Assistant Location Director to meet location sales, staff and client related goals

Inventory tracking and product merchandising

Master of the client schedule- demonstrating initiative in maximizing daily utilization

Managing/maintaining an immaculate overall spa appearance and ambiance- this includes interior and exterior spaces and an eye for aesthetics

Ensuring all cash management is accurate and sensitive information is handled properly

Handle client/customer service issues swiftly

Executing internal marketing initiatives

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