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Customer Service Representative (Front Desk)

Canton, GA, United States

There is a place for you at Highland Rivers Behavioral Health!

Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.

JOB SUMMARY : The Customer Service Representative (CSR) is the face of Highland Rivers Behavioral Health. The CSR greets and directs individuals as they enter the facility. The CSR is knowledgeable in all programs and services provided at the facility.

We are currently seeking a Front Office person for the Outpatient Clinic in Cherokee County.

Are you ready to make a Difference?

Duties and Responsibilities include:

Must be customer service oriented

Demonstrates effective problem solving skills

Promptly answers, screens and processes telephone inquiries with strict adherence to confidentiality and policies and procedures

Schedule, reschedule and cancel appointments as needed

Return all telephone messages in a timely manner

Provides information on HRH programs

Collects and enters the information of individuals served into the EHR system in a concise, thorough and accurate manner

If applicable, ensures individuals are referred to the clinical team for triage.

Responds to irate individuals in a calm and professional manner

Maintain current and up to date data concerning provider schedules, accepted insurance plans, and any pertinent information

Scan paper documents in a timely manner.

Collects all monies due to HRH and posts to Cash Sheet accurately.

Checks in/out all individuals served in a timely manner.

Completes the financial process accurately and in a timely manner

Upholds positive interpersonal relations among all team members..

Use initiative and good, sound judgment.

All other duties as assigned

Requirements High School Diploma or GED

2 years experience in customer service

Preferred : 1 year experience working in a medical or behavioral health office

Bilingual abilities a plus

Apply

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