Product Support Specialist
Indianapolis, IN, United States
Duties & Responsibilities:
* Basic coding and concept design
* Arduino / Raspberry Pi experience is a plus
* Creative concepts and development including escape rooms, laser tag, special effect lighting, virtual reality, and arcade attractions
* Help Desk - Able to handle internal and external support cases by phone, email, or chat (a rotating on-call schedule that includes evenings/weekends)
* Post-installation sales (warranties, service plans, as well as product upgrades)
* Concept to implementation for various projects
* Strong aptitude for learning and self-teaching
* Low voltage wiring and PCB development
* Problem-solving common PC errors
* Network design and implementation
* Internal IT and data management
* Strong written and oral communication
Keys to success:
* Must be able to work well with others and communicate status and concerns in a positive manner
* Must be able to follow the directions of the manager and complete individual tasks independently in order to accomplish tasks with high confidence and quality.
* Organization
* Able to see tasks start to finish
* Work well under pressure
* Handle multiple tasks simultaneously
* Excellent written and oral communication skills
* Excellent computer skills for using our various online cloud-based tools and software programs
* Able to find solutions to uncommon issues and make decisions
* Demonstrate logical reasoning and thoughtful insights when it comes to problem-solving
Qualification Requirements:
* Experience in a technical or related field (IT, audio/video, telecommunications, etc)
* Proficient in small electronic repairs, low voltage wiring and troubleshooting
* Working knowledge of Windows advanced settings and configurations
* Safe use of power and hand tools
* Previous experience with Arduino coding is a plus
* Valid driver's license
Pay and Benefits:
* Job Type: Full-Time Salary Exempt
* Hours: Entry shift is Monday - Friday from 11 am - 8 pm with rotating weekends once every 4 weeks. (*Schedule could change depending on scheduling needs)
* Compensation based on experience
* Quarterly Bonus / Employee Incentive Plan
* Health benefits available
* 401k opportunities available
* Salary: $40,000.00 - $46,000.00 per year
Equal Opportunity Employer
Creative Works is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
If so, please provide an introductory letter to us to help us better understand who you are and why you would like to join our team as well as a resume. Thank you!
Visit us online at https://thewoweffect.com/.
About Creative Works
We create powerful emotions and memories through immersive attractions. We are a full-service theme creator, prop builder, and attractions provider to theme parks, museums, family entertainment centers, restaurants, tourist attractions, and other venues. For over 24 years, we have brought ideas to life with a talented team of designers, sculptors, craftsmen, and artisans, and we are proud to have delivered the WOW Effect to a wide variety of destinations across the globe.
We were just recently named as one of INC 5000's fastest-growing companies in America three times in a row and are in the top 60 here in Indiana. Inside our walls, you'll find lots of creative people who are passionate about what they do and make. Every day is different with new challenges. We pride ourselves on creating an amazing culture where our employees can grow professionally and personally. Every company says this, but we can actually prove it!
Our Team
Our team is one of the secrets of our success. We are artists, craftsmen, dreamers, and managers. Everyone brings something unique to the table and our collective passion, excitement, and attention to detail explain why we exceed our clients expectations time and again. We have high expectations for everyone on our team. Its the only way we can deliver amazing products and services. Our team is passionate, hungry, and always striving for more.