AM PT Guest Service Representative
Seattle, WA, United States
Do you want to work for a great company
The ideal candidate will likely have at least 1 year of experience in a hotel front office guest service environment, will demonstrate initiative and be someone who has a reputation for delivering great service. In return, Aloft will give you a competitive salary and an excellent benefits package, as well as opportunities to learn new skills and grow your career.
**Job Description:**
* Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
* Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
* Controls and records financial transactions a front desk
* Maintains good customer relations by staying informed of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
* Maintains a friendly, cheerful, and courteous demeanor
* Performs other duties as assigned, requested, or deemed necessary by management
* Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
* Aids other associates and departments to contribute to the best overall performance of the department and the hotel
* Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management
**Preferred Skills:**
* Strong Computer skills, including Microsoft Office
* Ability to type 40+wpm
* Able to learn new web applications
* At least one year of experience in hotel customer service or accounting preferred
* Strong work ethic
* Able to stand for extended periods of time
* Able to lift up-to 20 lbs.
* Must be able to work weekends and holidays
**Benefits:**
* Medical and dental offered after a qualification period
* SeaTac Sick Pay
* Vacation time accrued based on hours worked
* Competitive performance bonuses
* Free Parking
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