Program Manager - Career Center
Woburn, MA, United States
Program Manager - Career Center
Department: Education, Training, and Youth Services
Employment Type: Permanent - Full Time
Location: Woburn
Description
The MassHire Career Centers connect qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills, or find a new job. Join us as a Program Manager in creating a supportive and enriching environment for our community. If you are passionate about community development and possess the required skills, we invite you to apply.
Key Responsibilities
Responsible for the day to day management and oversight of the assigned Career Center including management of and direction to its staff and programs.
Ensure that the career center attains measurable outcomes that align with contractual obligations.
Work to enhance the programs and services of the career center while delivering innovative solutions, exceptional service and trusted results.
Work with the Assistant Manager to ensure that the operations of the Chelsea Career Center are carried out consistent with policies and procedures.
In partnership with career center staff, develop training materials for systems and programs.
Oversee, manage and ensure staff compliance including work verification, participation rates, corrective action logs, procedures, and monthly contact.
Design, develop and implement quality control procedures.
Work with career center partners to create seamless customer flow and efficiencies.
Convey career center partner Memoranda of Understanding and deliverables.
Track performance and deliverables and review results with senior level staff to ensure program outcomes and benchmarks are obtained.
Lead staff development efforts and continuing professional development initiatives.
Ensure program compliance align with contractual requirements for benchmarks and participation rates.
Recommend methodologies for continuous improvement.
Evaluate assigned employee performance, and prepare performance evaluations, recommend and document disciplinary action.
Serve as a liaison to partners, prospective employers, training programs and the customers.
Perform other related duties, as assigned, from time to time.
Skills, Knowledge and Expertise A minimum of a Bachelor's degree in business, public administration, human resources or related field, and at least three years of related experience is required.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Flexibility, initiative, and ability to work in a team required.
Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.
Why Work Here Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.