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United Airlines
Chicago, IL, United States
Description There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locati
Job Source: United AirlinesUnited Airlines
Chicago, IL, United States
Description Theres never been a more exciting time to join United Airlines. Were on a path towards becoming the best airline in the history of aviation. Our shared purpose Connecting People, Uniting the World is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations ar
Job Source: United AirlinesUnited Airlines, Inc.
Chicago, IL, United States
Description There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locat
Job Source: United Airlines, Inc.Neighborhood Loans
Downers Grove, IL, United States
About Us: Neighborhood Loans is a technology-driven mortgage lending institution dedicated to providing top-tier services to our customers. Our IT Support Department plays a crucial role in ensuring our employees have the tools and support they need to excel in their roles. We are looking for an IT Support Representative to join our team and assis
Job Source: Neighborhood LoansNeighborhood Loans
downers grove, il
About Us: Neighborhood Loans is a technology-driven mortgage lending institution dedicated to providing top-tier services to our customers. Our IT Support Department plays a crucial role in ensuring our employees have the tools and support they need to excel in their roles. We are looking for an IT Support Representative to join our team and assis
Job Source: Neighborhood LoansMidwestern University US
Downers Grove, IL, United States
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page: Job Category : Staff Requisition Number : TESTI003638 Apply now Posted : January 17, 2024 Full-Time Locations Showing 1
Job Source: Midwestern University USVi Living
Chicago, IL, United States
Overview Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi. What We Offer: Competitive pay Exceptional benefits Generous Paid Time Off - start accruing on day one 401k with company match Paid maternity and paternity benefits Award-winning training
Job Source: Vi LivingVi Living
Chicago, IL, United States
Overview: Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi. What We Offer: Competitive pay Exceptional benefits Generous Paid Time Off - start accruing on day one 401k with company match Paid maternity and paternity benefits Award-winning training
Job Source: Vi LivingChicago, IL, United States
Job Description:
Guest Experience Measurement Program Specialist
Duration : 6 months contract (potential extension)
Rate : $60 - $65 w2 hourly
Location : Chicago, IL (hybrid)
POSITION RESPONSIBILITIES:
This position will be responsible for leading project efforts in support of the HySat program. This role will report to Portfolio Health - Guest Experience leadership overseeing operations of HySat programs and product platforms.
• Lead and deliver enhancements on the Medallia platform to add value to the program
o Admin suite configuration changes to reports, dashboards, etc.
o Data extract setup and management
o Requirements and design documentation
o Coordination with client and Medallia program team
• Support activities for HySat program updates and feature expansion
o In-stay channel expansion - survey design, Global pilot roll-outs, design scalable solutions
o Lead assessments and program refreshes for existing survey channels (post-stay, contact center, meeting planner)
o Collaborate with operations teams to design follow-up and triggered actions linked to measurement and feedback programs; design product capabilities for implementation in HySat
• Various project duties associated with ongoing HySat project delivery:
o Creating project schedules and aligning cross-functional resources
o Preparing meeting materials (often PowerPoint presentations)
o Scheduling meetings
o Taking and distributing meeting notes
o Meeting follow-up
• Overall program coordination and administration including:
o Management and upkeep of program information on ServiceNow, and other channels as necessary
o Support of assigned ad-hoc activities for updating of program content, communications, and documentation
o Drafting program communications to field
o Answering program questions and/or routing questions to appropriate individuals
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary
EXPERIENCE AND QUALIFICATIONS:
• 4+ years of management, customer experience, and technology implementation or optimization experience
• Medallia Admin Certification (preferred)
• Experience developing and executing large-scale programs and/or product rollout
• Creative/innovative approach to problem solving
• History of delivering results and implementing change
• Proven ability to collaborate across a highly matrixed organization
EDUCATION:
Minimum Bachelor's degree in computer science or equivalent.
#LI-REMOTE #PCIT
IT Program Manager jobs in Chicago, IL, United States
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