Sales Operations Program Manager

Redmond, WA, United States

The Americas Sales Enablement & Operations (SE&O) team plays an essential role in translating Microsoft’s Commercial Strategy into a local execution plan and driving operational excellence to achieve the greatest results possible. Our team drives insight and execution excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact on a scale.

The Business & Sales Operations (BSO) group is the center of excellence for cross-business execution performance, planning, and sales operations. The team helps scale execution, operationalize business & sales programs, and drive business, sales, and partner transformation that forward Microsoft’s business objectives.

The Resource Design Sales Operations Program Manager (SOPM) is an individual contributor on the Center of Excellence Team within the Business Sales & Operations (BSO) group. This role is responsible for managing Segmentation & Parenting for the Americas. This includes end-to-end understanding of sales and resource models, account data, Blueprint, and territory coverage rules across Americas.

This role is responsible for ensuring accounts and partners are in the right segment and Operating Unit (OU) across the Americas with governance, transparency and consistency aligned with Microsoft’s policies and practices. The Resource Design Sales Operations Program Manager is responsible for leading business requirements and landing necessary tools, reports, and processes to deliver results and insight with an emphasis on process automation and simplification.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Responsibilities

Segmentation & Parenting – Planning and In-year management

Drive in-year Segmentation & Parenting operations to ensure accounts are parented correctly into the right Operating Unit and segment

Plan and execute future year Segmentation and Territory Design planning, execution, and operations

Ensure governance and risk mitigation in support of Americas and World Wide policies including managing audits, exceptions, and escalations

Consult with leaders on Segmentation decisions and territory designs

Improve account data hygiene in partnership with Operating Unit and World Wide teams

Serve as Americas Subject Matter Experts focused on process improvement with Core, Finance, Operating Units teams

Modernize processes, tools, and platforms to simplify and automate process, reduce costs, save time, achieve high quality

Focus on providing process optimization by understanding the desired business outcome for Fiscal Year rollover

Innovate to deliver standards which enable speed, efficiency, and scale in the business

Partner across Microsoft Americas teams and processes

Resource Management

Employee Assignment

Quota

Finance

Busienss Intelliegence/Enablement

Employee Incentives and Recognition

Operating Unit focused Sales Operations Program Managers and leaders

National Teams

Personal Development

Ability to develop and grow in role and at Microsoft

Other

Embody our Culture and Values

Qualifications

Required Qualificiations

Bachelor's Degree in Business Administration, Operations, Finance, or related field AND 5+ years experience in finance, consulting and/or program management.

OR equivalent experience.

Preferred Qualifications

4+ years’ experience is preferred in Consulting, HR, Operations, Accounting and/or business in tech sector.

Familiar with Microsoft’s sales processes and strategies, tools, programs

Deep understanding of business management and analysis for Sales Organizations

Solid deadline orientation and ability to effectively prioritize and meet deadlines

Capability to manage audit and connect disparate data sets

Advanced conceptual, analytical, and problem-solving abilities

2+ years of experience with data and providing insights using tools such as PowerBI, Excel, etc. is required.

Ability to deal with ambiguity and changing business environment

Intellectual curiosity and solution oriented

Desire to simplify and streamline processes to save time and money

Sales Operations IC4 - The typical base pay range for this role across the U.S. is USD $91,800 - $178,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $117,900 - $195,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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