Director Design

Tulsa, OK, United States

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Director of Design sets the long-term strategy and oversees the performance of the guest digital experience at Alaska Airlines. As a Creative Director, this role establishes the strategic vision and experience goals for the design practice, and partners closely with counterparts in product management and technology to deliver remarkable user experiences.

Key Duties

Establish the design practice strategic direction for our team of product designers, UX/UI designers, researchers and UX writers.

Set the visionary, long-term experience design strategy across Alaska's guest-facing digital products.

Stays abreast of best-in-class retail trends, experiential travel trends, ai-enabled experiences, voice-interaction experiences, location-based services and future of communities.

Owns the entire design approach, methodology and best practices for experience design, overseeing the rapid development of site maps, user flows, customer journey maps, wireframes, mocks and final designs.

Deploys best practices and an iterative design process for team to design for the full life cycle, from early strategy to requirement refinement to high-fidelity prototypes.

Uses a design approach informed by real-time data, UX research, web analytics, and A/B testing.

Champions human-centric design, accessibility, and best-in-class digital retail experiences throughout the product development process.

Applies modern retailing business acumen alongside design expertise to optimize user experiences while driving business outcomes, with a bias toward action.

Cultivates close partnership with technology counterparts to understand and incorporate technical considerations in design efforts.

Collaborates with commercial leaders & product management to influence product strategy and road map.

Develops people through effective performance management and ongoing feedback, focusing on fostering strategic and systems thinking, development of talent, and succession planning across teams and disciplines.

Shape a culture of innovation across the team through action, presence, and leadership.

Job-Specific Experience, Education & Skills

Required

8 years of experience designing user experiences and interaction design for digital retail businesses.

5 years of leadership experience, with at least 3 of those years directly leading people.

Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.

Demonstrated history of defining a design process in an agile development environment.

Fluent in agile product development concepts from the UX perspective.

High school diploma or equivalent.

Minimum age of 18.

Must be authorized to work in the U.S.

Preferred

Experience in building trusted relationships across a large, matrixed organization to promote design goals.

Experience shaping creative culture and building momentum in a design practice.

Experience writing creative briefs and managing external design and strategic partners.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Proactive leader with a demonstrated ability to oversee a portfolio of complex and transformative information technology projects.

Demonstrated ability to influence and drive change cross-divisionally for mutually beneficial strategic and operational impact.

High energy, positive, and executive-level presence, along with top-notch written and verbal communication, public speaking, influencing, and motivational skills.

Salary Range

$174,300 - $287,700 / year

Salary Details

The pay range and total target compensation package listed above is the expected pay offered for this position at the start of employment. Your pay will be based on multiple factors, including and not limited to location, your relevant experience/level, experience level, and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

Free stand-by travel privileges on Alaska Airlines & Horizon Air with high priority status

Select number of confirmed travel credits provided annually

Generous 401k match program

Quarterly and annual bonus plans

Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Employment Type Full-Time

FLSA Status Exempt

Regular/Temporary Regular

Requisition ID 2024-11908

Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. If you’d like to view a copy of our affirmative action plans, please fill out an AAP Inspection Request Form. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.

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