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Primo-Investments LLC
Charlotte, NC, United States
Job Description Job Description Position Summary: This position is responsible for managing the operation of the hotel’s front desk and the administration of the front office in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security while managing costs within budgetary guidelines; responding to a
Job Source: Primo-Investments LLCAtrium Hospitality
Charlotte, NC, United States
Hotel: Hilton Charlotte Airport Front Desk Supervisor Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Primary Purpose: The primary purpose of the Front Desk Supervisor will be to ensure that guests have an excellent experience in the hotel, including check-in and check-out, any time a guest needs as
Job Source: Atrium HospitalityAtrium Hospitality
Concord, NC, United States
Hotel: Concord Embassy Suites. Front Desk Supervisor. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to Front Desk, Supervisor, Customer Service, Hotel, Associate
Job Source: Atrium HospitalityAileron Management
Huntersville, NC, United States
The Four Points by Sheraton Charlotte-Lake Norman is looking for a full-time, Front Desk Supervisor to supervise the front desk staff and provide exceptional customer service to our guests. The Job A typical day for a Front Desk Supervisor includes greeting guests and managing all aspects of their stay while providing exceptional customer service
Job Source: Aileron ManagementAtrium Hospitality
Charlotte, NC, United States
Hotel: Hilton Charlotte Airport Front Desk Supervisor Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Primary Purpose: The primary purpose of the Front Desk Supervisor will be to ensure that guests have an excellent experience in the hotel, including check-in and check-out, any time a guest needs as
Job Source: Atrium HospitalitySREE Hotels LLC
Charlotte, NC, United States
We offer Daily pay! Access up to 50% of your earned wages after every shift. The SpringHill Suites by Marriott , located near the Charlotte City Center , is currently hiring for a full-time, experienced Front Desk Supervisor . The person hired for this position will need flexibility to work 7am-3pm or 3pm-11pm . Weekday and weekend availabilit
Job Source: SREE Hotels LLCHomewood Suites by Hilton Davidson
Davidson, NC, United States
Description Are you looking for a rewarding leadership opportunity and have previous experience as a Front Desk Supervisor? We're hiring a hotel front desk supervisor to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are e
Job Source: Homewood Suites by Hilton DavidsonHomewood Suites by Hilton Davidson
Davidson, NC, United States
Are you looking for a rewarding leadership opportunity and have previous experience as a Front Desk Supervisor? We’re hiring a hotel front desk supervisor to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. App
Job Source: Homewood Suites by Hilton DavidsonCharlotte, NC, United States
Front Desk Supervisor at The Ballantyne, A Luxury Collection Hotel
Who we are: The Ballantyne, A Luxury Collection Hotel is where our guests experience southern hospitality and luxurious resort amenities such as our Destination Day Spa for Wellness and Relaxation. Plus, our Gallery Restaurant that has exceptional cuisine that creates unique experiences for our guests. We are looking for motivated individuals who are passionate about exceeding guests’ expectations.
Job Summary : The Front Desk Supervisor oversees all front desk operations at the hotel. This includes the role of resident expert on all brand standards related to check-in and checkout procedures, guest services, and the general operation of hotel facilities.
Job Duties
Oversees and assists Front Desk Agents in checking guests in and out of the hotel in accordance with brand and company policy, to include confirming reservations, assigning rooms, processing payment and issuing/activating room keys.
Acts as a hotel ambassador by promptly and professionally greeting all guests.
Promotes and enrolls guests in the Marriott Bonvoy membership program, ensuring that members are appropriately recognized and all Marriott standards are met.
Provides assistance and answers guests' questions in person and via phone and email regarding the property, local areas of interest and area restaurants.
Responds quickly to and resolves guests’ concerns, to include resolving any late and/or disputed charges. Follows up to ensure guest satisfaction.
Trains newly hired Front Desk Agents and conducts regular brand and job-related training.
Generates a variety of reports related to front desk operations, including closing reports and the daily number of arrivals and departures.
Communicates regularly with Housekeeping, Engineering and Sales on room availability, VIP guests, room blocks, etc.
Education and Experience High school diploma or equivalent; associates degree preferred
2+ years of hotel front desk experience
Previous supervisory experience
Experience using point of sale systems preferred
Skills and Abilities Excellent verbal and written communication skills
Detail oriented
Ability to prioritize and organize work
Strong time management skills
Proficient computer skills using Microsoft Office
Basic mathematical skills
Ability to work a flexible schedule, including evenings, weekends and holidays
Physical Requirements Ability to stand for extended periods, sit, walk, talk, hear, reach, grasp and perform repetitive motions
Ability to push, pull, lift, carry or otherwise move up to 10 lbs.
Benefits: 401k after 90 days, fully vested, company match to 3%
Medical (4 plan choices)
Dental (2 Plan choices)
Vision
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Awesome Paid Time Off policy
Marriott Hotel Discounts Worldwide
Northwood Hospitality Discounts
Discounts at our Gallery Restaurant and Spa
EEO and ADA Statements
The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
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Email Alert for Front Desk Supervisor jobs in Charlotte, NC, United States
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