Associate- Customer Experience | Save On Energy

Charlotte, NC, United States

Save On Energy is an online marketplace that simplifies how you shop your energy service in Texas. Our purpose at Save On Energy is to provide customers with competitive energy plans from top providers, focusing on the Texas deregulated energy and solar energy markets. We combine our knowledge of the energy market with our trusted partnerships with top providers to connect customers to reliable energy plans for their homes.

As a Customer Experience Associate, you will manage multi-variate testing, analysis, and reporting for our Save On Energy sales business, which partners with deregulated energy suppliers in Texas to help customers who are starting or transferring their electric service shop for competitive rates for their electricity supply. You will analyze & communicate performance, as well as own operational initiatives. The role will include cross functional collaboration with creative and tech, project management, performance/test analysis, and presentations with team & senior leaders. This role will enable you to think critically and creatively to make a meaningful impact to our bottom line as well as shape strategy for growth for the energy business. At Red Ventures, you won't just analyze the data - you'll own your work; from ideation and strategy to implementation.

We believe in empowering our analysts to not just deep dive into our wealth of data, but to turn data-driven insights into action on their business, while learning next to a group of motivated, competitive co-workers that take their work seriously, but not themselves. Our growth-oriented culture puts a premium on mentorship, autonomy, L&D, and rapid career development.

This will be a hybrid role based out of our South Charlotte area office with expected in-office days of Monday, Tuesday, Wednesday, and Thursday each week.

What You'll Do:

Analyze business performance data, prepare detailed reports, and lead onsite multivariate testing initiatives to enhance customer experience and drive growth.

Bridge the gap between extensive data sets and impactful business solutions, emphasizing practical application.

Translate intricate business challenges into measurable projects, identifying growth opportunities through detailed analysis.

Utilize machine learning algorithms and data tools to manipulate large datasets for data-driven solutions.

Analyze and communicate the impact of data products, experiments, and deployments effectively.

Stay informed about cutting-edge technologies like deep learning and generative AI to innovate problem-solving approaches.

Collaborate across departments to develop testing strategies aligned with organizational goals.

What We're Looking For: 1-2 years of analytics, data-driven marketing, and/or data science experience

Strong grit and learning mentality when faced with challenging projects, unfamiliar technology, and ambiguous business problems

Ability to collect, mine, and manipulate data from disparate data sources, with a willingness to dig deeper and understand the process that creates data

Demonstrated ability to drive decisions and behavior changes through analytical capabilities and data-driven solutions, and the ability to measure and analyze the impact of these solutions

Demonstrated ability to synthesize complex data into actionable insights, and effectively communicate these insights and recommendations to both technical and non-technical stakeholders

Familiarity with machine learning, statistical modeling, and optimization, with hands-on experience working directly or indirectly on a related problem (e.g., Python or R).

Foundational analytics toolkit - data extraction, manipulation, and visualizations (e.g., SQL, Pandas, Tableau, ggplot)

Entrepreneurial mindset with strong business acumen and capability of coming up with creative ideas to create value for consumers and businesses

Scrappy, tenacious, and self-motivated

BUT - also a team player with no ego, a competitive spirit, and great sense of humor

Passionate about working in a dynamic, fast-paced, performance-driven environment

Compensation:

Cash Compensation Range: $80,000 - $82,000*

*Note actual salary is based on geographic location, qualifications, and experience.

Who We Are:

Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology - including Bankrate, Lonely Planet, CNET, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life's most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey - from first discovery of information, throughout the decision-making process, to transactions. Headquartered south of Charlotte, NC, Red Ventures employs thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil. For more information, visit https://redventures.com and follow @RedVentures on social platforms.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].

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