Operations Manager - (RHRP-3)

San Antonio, TX, United States

Are you ready to join an organization where you can achieve professional growth, personal fulfillment, connect with Veterans and make a life changing impact in people's lives? If so, we would love to speak with you!!

Leidos QTC Health Services is seeking an Operations Manager for our Customers Service Department in our Reserve Health Readiness Program III (RHRP-3).

Who is Leidos QTC Health Services and what is Reserve Health Readiness Program III (RHRP-3)?

Leidos QTC Health Services is the nation's largest provider of disability and occupational health examination services. We are PASSIONATE about our country's veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.

Reserve Health Readiness Program - 3 (RHRP-3) provides health readiness support services, such as mental health assessments and post-deployment health reassessments, to the military Reserve Components nationwide and Active Duty Components in remote areas. They deliver services by group events and in-clinic individual appointments and by providing call center support.

What part would you play in this mission?

You will oversee the status of operational issues, manage schedules, and prepare reports for the RHRP-3 Program. Monitor and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Managing the operational aspects of ongoing projects and serves as a liaison between project management and planning project team, subordinate employee recruitment, selection and training, performance assessment, work assignments, and recognition/disciplinary actions.

In this rewarding role, you will:

Responsible for the specific team performance in the call center in order to achieve the operational goals of timeliness, quality, and customer service

Identify and maintain appropriate staffing levels

Responsible for coordinating subordinate employee recruitment, performance assessment, work assignments, salary, and recognition/disciplinary actions

Manage processes and procedures to ensure timely and quality completion of work according to clients' contractual obligations

Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of customer issues, and identifying workflow concerns for specific cases and employees

Ensure the use of best practice workflows and operational excellence in activities are utilized and seeks methods of automating recurring processes

Directs the training of team members on workflow and contractual modifications expeditiously

Manage processes focused on effective customer service, ensure the immediate escalation of issues, and participates in meetings to discuss the medical records process

Analyze and report on a monthly and quarterly basis operational statistics

Administer and monitor , cost-effective fiscal controls and services

Assist in providing timely and exceptional training for our providers (medical professionals) within QTC's network

Responsible for monitoring and managing operational expenses (OPEX)

Perform other duties and responsibilities as assigned

You must have:

Bachelor's degree from an accredited college preferably in a healthcare related field or equivalent experience/combined education

7 years of professional/leadership experience in managed care/medical case management

Must be able to successfully pass contractually required Federal background check

Contract requires U.S. citizenship and the ability to obtain a DoD Common Access Card (CAC

Preferred to have:

Project management and medical case management life cycle experience

Call center or patient care experience

Licensed Vocational Nurse (LVN), Medical Assistant (MA) or equivalent to a military specialist (Medic, Corpsman, Pararescue, Health Services Technician, etc.) with direct verifiable patient care

Analytics experience and Microsoft excel experience

Training experience

Typical Day:

Hours are Monday - Friday: 8:00am - 4:30pm with rotating Weekend on call Coverage

Positions are located ONSITE at our San Antonio, TX location at 4406 Piedras Dr. West, San Antonio, TX 78228

Pay and Benefits:

Pay Range $85K - $95K annually

*The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Commitment to Diversity:

Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, andprotected veteran status.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Leidos QTC Health Services, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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