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The Intersect Group
El Segundo, CA, United States
Job Title: Desktop Support Technician Location: On-site M-F 8am-5pmin El Segundo, CA Type: Open-ended contract intent to convert Job Summary: Looking for a strong (+/-5 years of experience) L2 support technician to support the roughly 400 corporate end users (about 200 hybrid in the El Segundo office). This person will also support the executive
Job Source: The Intersect GroupTechHuman
Glendale, CA, United States
Desktop Support Technician Location: Onsite from Glendale, California. (will need to travel twice per week to various locations) Duration: Temporary Contract Pay Rate: $25/hr + mileage reimbursement This opportunity provides exposure to an enterprise technical environment. Candidates will be paid for time driving between sites and reimbursed for
Job Source: TechHumanSystem Soft Technologies
Carson, CA, United States
Summary: The Desktop Support Technician is responsible for the support of the user community at the hospitals and clinic locations. This position will provide support for all users experiencing problems with desktop hardware, software and other computer related technology with the primary focus as follows: imaging of PC’s, Laptop’s and MAC’s using
Job Source: System Soft TechnologiesBluedynamicsgroup
Los Angeles, CA, United States
We are currently seeking a Desktop Support Technician to join our team in Los Angeles, California (US-CA), United States (US). The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong techni
Job Source: BluedynamicsgroupNTT DATA, Inc.
Los Angeles, CA, United States
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop S
Job Source: NTT DATA, Inc.The Intersect Group
El Segundo, CA, United States
Job Title: Desktop Support Technician Location: On-site M-F 8am-5pmin El Segundo, CA Type: Open-ended contract intent to convert Job Summary: Looking for a strong (+/-5 years of experience) L2 support technician to support the roughly 400 corporate end users (about 200 hybrid in the El Segundo office). This person will also support the executive
Job Source: The Intersect Group1872 Consulting
Santa Monica, CA, United States
Desktop Support Technician: 3-6 month contract Los Angeles, CA - onsite 5 days/week Summary This position will operate in a professional services environment, where we're looking for a Desktop Support Technician to provide white glove customer service. This individual will work with the Service Desk to resolve escalated tickets for technical issue
Job Source: 1872 ConsultingTechHuman
Glendale, CA, United States
Desktop Support Technician Location: Onsite from Glendale, California. (will need to travel twice per week to various locations) Duration: Temporary Contract Pay Rate: $25/hr + mileage reimbursement This opportunity provides exposure to an enterprise technical environment. Candidates will be paid for time driving between sites and reimbursed for mi
Job Source: TechHumanTorrance, CA, United States
Job Description Job Description Tier 2 Desktop Support Technician – Torrance, CA
DESCRIPTION:
This position will be on the front line of the customer technical experience, responsible for providing users with high quality support via remote and in person. Stellar technical diagnostic skills paired with great communications skills and a friendly demeanor are a must!
Our Tier 2 support are responsible for monitoring, triaging, customer communication, request and problem remediation. The successful candidate must have previous experience working on help desk teams as well with other teams and support staff. The candidate must have interpersonal and communication skills and a strong desire to be helpful to both customers and fellow team members. The candidate must have effective and efficient skills for repair, support, administration, remediation, and documentation.
You will be required to perform Tier 1 and Tier 2 help-desk support and may assist Tier 3/4 support in various projects. Expect a lot of client and team communication, resolving computer, network, application problems on Windows/Mac desktop platforms, deploying new computers, phones, apps; updating status on help-desk tickets and vouchering labor for billing, testing new systems, running AV equipment (sound, mics, cameras) for company meetings, etc.
Communication skills are a must. You will regularly be expected to communicate with your team, update tickets in a help-desk web portal, and provide detail of work you performed and close out tickets in a timely fashion. You will be expected to thoroughly document ticket resolution in the help-desk system.
ADDITIONAL RESPONSIBILITIES:
Oversee requests, incidents and problems, quickly and cordially communicate with clients and ensure calls are addressed/closed/escalated in timely fashion.
Determine root cause of recurring issues and communicate appropriately to internal and external stakeholders.
If you cannot resolve an issue, you will be expected to document work performed in the ticket and then communicate and pull-in tier 3/4 help-desk personnel that can take over the tickets.
Learn new technology through assisting us with new projects, upgrades and facility expansion. Assist with managing client relationship.
Inventory control. Managing an inventory of computers, phones, monitors, laptops, docking stations, cables, accessories, etc. Ensuring inventory levels are maintained by reporting shortages as soon as possible to management.
QUALIFICATIONS:
A minimum of at least one to two years’ experience supporting, administering or maintaining a network and systems in a Microsoft and/or Mac environment.
A+ Certification preferred but not required
Prefer a background in managed services and/or IT call center.
Excellent verbal and written communication skills a must. Need to be a self-starter, detail-oriented, and able to see tasks/projects through to conclusion with minimal supervision.
Applicant must be able to work well and communicate well in a team environment.
Travel onsite will be required.
Interpersonal skills, such as telephony skills, communication skills, active listening, and customer-care
Ability to multi-task and adapt to changes quickly
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast-moving environment
Ability to keep up on necessary ongoing industry related training
Knowledge of ConnectWise software and ability to demonstrate ConnectWise Software
Must have the ability to regularly lift, move and carry computer equipment weighing up to 75 lbs. Use of common powers tools and climbing of ladders is required.
BENEFITS:
This position comes with opportunities for bonuses and promotion. It comes with Health Insurance, HSA options, life insurance, retirement plan with company match, free dress shirts, opportunities for free training and certification. We issue you a company phone, computer and credit card for business expenses.
Company Description With over 85 years of leadership experience, our company operates globally out of North America. We are a leader in IT Service and network security with experience in and knowledge around the challenging requirements of managing cost-effective IT within a business. With extensive knowledge of Technology and the ability to provide stable, tailored future-proof solutions to businesses of all sizes, our company sets its clients apart and brings them a competitive advantage in running their business. Company Description With over 85 years of leadership experience, our company operates globally out of North America. We are a leader in IT Service and network security with experience in and knowledge around the challenging requirements of managing cost-effective IT within a business. With extensive knowledge of Technology and the ability to provide stable, tailored future-proof solutions to businesses of all sizes, our company sets its clients apart and brings them a competitive advantage in running their business.
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Email Alert for Desktop Support Technician jobs in Torrance, CA, United States
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