Organizational Change Management & Technical Learning Senior Consultant

Chicago, IL, United States

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA’s benefits, check out our Candidate Guide .

Working in partnership with assigned business area, the Organizational Change Management & Technical Learning Senior Consultant works with stakeholders to determine change impacts, establishes needed change management plan, and executes on the plan, including communications, work with change champions & stakeholders, and development & delivery of any needed learning & training deliverables. This role will also assist with creating and maintaining a human-centered culture & continuous learning environment and achievement of business goals. JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

Identify and Analyze Change Needs : Collaborate with business leaders to identify change management needs, conduct change impact analyses, and assess stakeholder readiness.

Implement Structured Change Management : Apply a structured change management methodology across multiple projects, focusing on the people side of change.

Develop and Manage Change Plans : Create and oversee change management plans using best practices, collaborating with internal and external resources.

Lead Communication and Training : Design, develop, deliver, and manage communication and training efforts to support change initiatives.

Monitor and Measure Success : Define and track success metrics to monitor progress and change adoption.

Integrate Related Change Efforts : Support the integration and connection of related change initiatives across transformation programs.

Evaluate and Enhance Learning Resources : As needed, evaluate & maintain change-related learning materials to ensure they are effective, efficient, and engaging.

Develop Technical Learning Solutions : Conduct needs analyses and design various technical learning solutions, including curricula, certifications, performance support tools, and blended learning programs.

Leverage Materials Across Business Lines : Identify opportunities to use learning materials across different business lines where consistent performance and learning needs exist.

Evaluate Training Effectiveness : Establish measures to assess the effectiveness of training courses and materials, leading continuous improvement efforts.

Align Initiatives with Business Goals : Work closely with leadership to ensure learning initiatives align with business goals identified through quality and compliance reviews.

Project Management : Act as project manager to create, manage, and monitor project plans for learning & change initiatives .

May perform additional duties as assigned.

Reporting Relationship

Typically Director or above

Skills, Knowledge and Abilities

Learning and Change Design: Strong knowledge & experience with change management methods, effective change adoption strategies, learning design, instructional methods, and adult learning theory

Passionate about facilitating change adoption and c ontinuous l earning culture.

Clear Communication: Ability to communicate business knowledge, technical information, and change management concepts clearly and succinctly.

Ability to work with & comprehend technical staff and translate key information to non-technical personnel.

Stakeholder Engagement: Ability to effectively interact, communicate, collaborate, and build trusting partnerships with all levels of business partners, ensuring stakeholder buy-in for change initiatives.

Credibility and Influence: Strong written and verbal communication skills with an ability to quickly build credibility , rapport and positively influence others.

Analytical and Problem-Solving Skills: Excellent analytical skills and creativity in resolving unique and challenging business problems, particularly in the context of change management.

Program and Project Management: Excellent program and project management skills, including organizing and planning for successful change implementation.

Results-Oriented: Proven ability to drive and achieve results, manage multiple and shifting priorities, and lead change efforts effectively.

Technical Proficiency: Strong computer skills, including Microsoft Office Suite and other business-related software systems.

Integration of Learning and Change: Understanding of how to integrate technical learning design, instructional methods, and training techniques with change management strategies for optimal impact.

Education and Experience

1. Bachelor's degree or equivalent.

2. Typically a minimum of eight years of work experience, or educational design/development and training experience with knowledge of the insurance industry.

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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .

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