Customer Care Representative
Dublin, OH, United States
Southeastern Equipment is searching for a Customer Service Representative in Columbus, Ohio! Bring your skills to Southeastern and we will provide: excellent compensation, full benefits package and additional opportunities for promotion.
Job Summary: The CSR provides Southeastern customers with a friendly, helpful, and timely experience designed to ensure customer success.
Duties include:
* Projecting a friendly and helpful demeanor while calling customers and prospects
* Generating and qualifying leads through various marketing channels, including Southeasterns website, tradeshows, and internal/external databases
* Coordinating with sales and rental representatives to generate equipment pricing and demo requests
* Setting reminders to contact customers based on feedback
* Adding and updating Southeasterns internal CRM with contacts, accounts, and billing information
* Attending local tradeshows and following up with resulting leads
* Responding to customer inquiries by phone, text, or email
* Any other duties as assigned
Minimum Qualifications:
* Excellent interpersonal and customer service skills
* Excellent communication skills, including verbal, written, and the ability to listen carefully
* Obsessively organized coupled with the ability to multi task
* Familiar with CRM software like Salesforce
* Basic mathematical skills and the ability to use a calculator
* Minimum of High School diploma or GED, some college preferred
* Knowledge of heavy equipment is a plus
* Customer Service Representative will be paid a base salary and have access to a full benefits package including: medical, dental, vision, critical illness insurance, life insurance, 401K, PTO, and wellness benefits
**Apply for Customer Care Representative**
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