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Patient Services Coordinator I

Boston, MA, United States

The Patient Services Coordinator II is fundamental in providing the best possible experience for our patients and their families. Responsibilities include:

* Answer and transfer calls, take messages, and book appointments.

* Greets patients and visitors in a courteous, pleasant and approachable manner.

* Check in / check out all patients for assigned departments.

* Collects co-pays and bill payments and generate journal entries.

* Works collaboratively with physicians/Medical Assistants/LPNs to ensure a smooth flow of clients and service delivery.

* Schedules same-day, walk in and future appointments for patients and reschedules appointments as needed.

* Follows HIPAA Guidelines for the management of patient privacy and confidentiality.

* Ensure provider's schedules are up to date with meeting blocks and time off requests.

* Performs and participates in special projects as directed.

* Checks insurance eligibility for all patients scheduled for the next business day.

* Orders supplies for the department as needed.

* Makes reminder phones calls to patients the day before their appointment.

* Prepare schedules and reports and print necessary medical information for providers.

* Instruct patients, insurance companies, law offices, etc. on the procedure for obtaining copies or transfer of medical records according to HIPAA.

Qualifications:

* High School Diploma or GED required.

* Bilingual in English/Spanish Required

* Excellent organizational and telephone skills.

* Pleasant manner.

* Experience with computer.

* Record keeping knowledge required.

* Must be able to communicate orally and in writing, must be able to document services provided.

* Typing skills helpful.

* Familiarity with medical terminology helpful.

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Patient Services Coordinator I jobs in Boston, MA, United States

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