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Intake Associate (Remote)

Baltimore, MD, United States

Overview:

LEARN Behavioral, the leading network of providers serving more than 4,000 families with autism and other special needs nationwide, is looking for an Intake Associate . This position will play a key role in guiding families through the intake process to services and collaborating with internal team members to ensure optimal service delivery.

This is a full-time remote position. Candidates must reside in MD, VA, or DC.

Pay rate: $18/hr

Responsibilities:

Serve as the point of contact for new client referrals and guide families through the intake process

Identify key information for each potential client and work closely with clinical directors and authorizations coordinators to determine eligibility for services

Obtain insurance benefit information by contacting the funding source and assist families with understanding their plan details

Collaborate effectively with cross-functional team members (i.e., Authorizations, Clinical, and Scheduling)

Enter referral information into all required databases and systems regularly

Engage prospective clients to complete all necessary paperwork required to commence services and follow-up to provide support

Follow all standard operating procedures related to the intake of new clients, as directed by team lead, manager and director

Answer and transfer incoming calls and messages as needed

Electronically file documents such as client reports and save to the appropriate, corresponding file

Additional responsibilities as requested by Intake/Clinical/Authorizations

Qualifications:

High School Diploma required

Minimum of 2 years prior administrative experience in an office setting

Excellent upbeat telephone skills and ability to handle multiple incoming phone lines

Exceptional customer service and communication skills

Strong software proficiency with Microsoft Office Suite (Word, Excel, and Outlook)

Ability to quickly learn new software programs as needed

Proven ability to multi-task, prioritize and organize effectively

Strong attention to detail, accuracy, and follow-through

LEARN Behavioral offers competitive compensation and a comprehensive benefits plan, including 401(k), personal time off, paid holidays, and tuition reimbursement.

LEARN Behavioral is an Equal Opportunity Employer. Candidates must be presently eligible to work in the United States.

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Intake Associate (Remote) jobs in Baltimore, MD, United States

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