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SS&C Technologies
Jacksonville, FL, United States
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare o
Job Source: SS&C TechnologiesIQ Fiber
Jacksonville, FL, United States
The Internet is now the heartbeat of our home, but too often internet service is frustrating and unreliable. IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of the rapidly growing IQ Fiber team, your contributions will directly affect
Job Source: IQ FiberSoFi
Jacksonville, FL, United States
Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach the
Job Source: SoFiVerizon Communications, Inc.
Jacksonville, FL, United States
**Remote Customer Service Representative** * Job # 591656 * Date posted - 2022-02-04 Share this Job **** **When you join Verizon** Verizon is one of the worlds leading providers of technology and communications services, transforming the way we connect across the globe. Were a diverse network of people driven by our shared ambition to shape a bette
Job Source: Verizon Communications, Inc.Cass Information Systems
Jacksonville, FL, United States
** Customer Support Representative - Part-Time** **Job Category****:** Administrative/Support **Requisition Number****:** CUSTO001327 Showing 1 location **Job Details** **Description** The Customer Support Representative is responsible for handling incoming client and vendor account questions for either a dedicated assigned set of clients or any cu
Job Source: Cass Information SystemsZeiders Enterprises
Jacksonville, FL, United States
This position requires the selected candidates to be within 100 miles of a Naval Installation in the region they are supporting. To meet that requirement for this opening, you must be within 100 miles of a Naval Installation in one of the following locations: Jacksonville, FL Mayport, FL Charleston, SC Gulfport, MS Millington, TN New Orleans, LA M
Job Source: Zeiders EnterprisesCitigroup
Jacksonville
The Fraud Operations Sr Supervisor provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are
Job Source: CitigroupBMO Financial Group
Jacksonville
The Financial Crimes Unit (FCU) brings together our Cybersecurity, Fraud, Physical Security and Resilience Planning capabilities to address the ever-growing and increasingly complex global security environment. It is a highly collaborative effort that greatly enhances BMO’s ability to rapidly prevent, detect, respond to, and recover from all securi
Job Source: BMO Financial GroupJacksonville, FL, United States
Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).
The anticipated salary range for this role is between $42,075.00and $61,818.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.
It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.
SUMMARY: As a Fraud Support Representative,you will work with customers and internal teams on cases of potential fraud and events reported as fraudulent.TheFraud Support Representative will help customers who are victims of fraud navigate next steps, giving support and empathy in what can be an extremely difficult experience. This role works closely with all lines of business and Fraud Investigations.
PRINCIPAL DUTIES AND RESPONSIBILITIES: Review, analyze, and decision high risk new account transactions, potential fraudulent activity, and referrals related to suspicious activity from Tier 1 operations and back office.
Work with fraud victims in processing claims, assisting in clearing negative impacts of fraud, and next steps in managing fraud events.
Provide support for inbound and outbound customer contacts.
Work with Operations back office to correctly reimburse fraud victims.
Effectively collaborate with colleagues within the fraud team to identify instances of increased risk and fraud ring activity.
Resolve transactions within the service level agreements to reduce potential losses.
Document all findings, dispositions, and conclusions related to the assessment with explanations in narrative form
Address and mitigate confirmed fraud activity swiftly and escalate such matters to the appropriate teammates for further assistance.
Leverage various fraud detection tools, and communication in fraud research efforts.
Support buildout of fraud processes, job aids and testing during Jenius Bank launch and expansion of the fraud process and framework.
Complete other related duties as assigned.
POSITION SPECIFICATIONS: Minimum 2years' experiencein financial services with direct customer interaction.
Excellent verbal and written communication skills
Experience working independently and with a team
Detail-oriented
Education and Experience Preferred:
Associatesdegree or higher in criminal justiceorrelated field.
1+ years of fraud experience.
Understanding fraud schemes; including Wire, ACH, Online Account Takeover, Check, Elder Abuse, Card, and New Account Fraud
UAT/QA experience
Outbound/Inbound call center experience.
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that Manufacturers Bank collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.manufacturersbank.com/CCPA-Privacy. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.
Email Alert for Fraud Support Representative (Remote) jobs in Jacksonville, FL, United States
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