Manager Information Technology, Baggage Operations Technology

Atlanta, GA, United States

United States, Georgia, Atlanta

Information Technology

30-Jan-2024

Ref #: 23586

How you'll help us Keep Climbing (overview & key responsibilities)

Delta Air Lines requires a leader of Information Technology to support Airport Customer Service development and maintenance of technology solutions. This position will lead the definition of a portfolio wide product delivery strategy for Airport Customer Service technology with focus on Bag Operations. Developing a roadmap for common components and solutions using modern application development techniques, Radio Frequency Identification (RFID) and predictive architectures to manage and modernize work, associate and customer management solutions. She/he will lead capabilities to analyze, design, develop, maintain and enhance architecture, APIs and products across the airport customer service product domains.

The IT Manager is responsible for the team leadership, mentorship and coaching, ensuring on budget and on time delivery of critical capital and operational initiatives, and promoting and leading Delta’s technology leadership culture throughout their teams to deliver world class customer experiences. The IT Manager also owns the hiring and resource management of best in class team members to contribute towards mentorship of a scaled agile operating model that ensures high quality and high velocity deliveries. She/He will need to drive Engineering practices, like TDD and drive agility, productivity and employee satisfaction. This role, reporting to the General Manager Software Engineering, acts as a domain expert and will partner with peer level positions across the IT and business organization in order to build an industry best customer experience.

This is what you will be doing:

Lead technical teams

Strong leadership ability with a track record of developing people and achieving challenging objectives

Assist with evangelism of the APIs, services, and capabilities the team builds to enable efficient client applications that are quick to market

Translating business strategies and aligning them with IT technologies and assets.

Drive the modernization of application development to perform flawless implementations

Is seen as a thought leader on technical issues, stays ahead of technical developments in field; knows what new technologies will help the business

Leading team efforts, delegating tasks, following up on progress of the team and coaching junior and new team members

Supervise/Manage all aspects (including coaching, providing direction, staffing, delivering reviews, setting aligned objectives, time reporting, etc.) of direct reports overall performance

Ensure that any new projects allocated are professionally defined with particular emphasis on risk assessment, work break-down structure, scheduling, and resources

Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal

Delivering with Quality and Speed

Leading teams and hands on implementing front ends associated with the technical designs for product/project teams

Determining feasibility, timing, and cost of front end solutions, interacting with business and product owners in order to define technical solutions for customer problems

Production issue triage, management, and prevention as needed

Technical definition and implementation for analytics, error logging/tracking, and other key functional customer interactions on delta.com

Technical debt resolutions, prevention & code reviews

Analysis and implementation of Performance/Stability/Reliability initiatives

Drive customer experiences and design, with data

Monitors metrics, problems, trends, etc, in order to determine solutions, required process changes, etc. that will make the function more efficient

Design reviews for feasibility, accessibility and impact analysis

Research & Development of POCs & innovative new ideas for airport customer service agents interactions with Delta systems

Communicate effectively

Strong technical and non-technical communication skills. Participate and coach in a stand up and be able to interact with business partners and cross functional IT leadership

Fosters open communication by encouraging the expression of ideas and opinions. Assures smooth flowing, timely transmission of critical information. Oral and written communication is well organized, clear, accurate, grammatically correct, and is adapted for the target audience. Listens to others. Seeks clarification and confirms shared understanding when communicating

Being Strategic and Innovative

Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective

Sees around corners and down the roadmap; anticipate future consequences for immediate technical choices and keep up with industry trends; have a broad knowledge and perspective for the long term

Driving the automation journey for the teams in order to empower capacity for innovation, and spearheading that innovation for customer outcomes

This role can sit in Atlanta, GA or Minneapolis, MN

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading profit sharing program, and performance incentives

401(k) with generous company contributions up to 9%

Paid time off including vacation, holidays, paid personal time, maternity and parental leave

Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

Domestic and International space-available flight privileges for employees and eligible family members

Career development programs to achieve your long-term career goals

World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

Recognition rewards and awards through the platform Unstoppable Together

Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What You Need To Succeed (minimum Qualifications)

BS/BA, preferably in a technical or scientific field, with 6 or more years of experience in IT project based environment, or any equivalent combination of experience, education, and/or training.

Agile and preferably scaled agile experience

Open thinker, willing to bring in new ideas and concepts to the team

Experience in leading teams using various web technologies like: AWS, Cloud technologies, JavaScript, CSS, SASS, HTML, jQuery, Modern MVC JavaScript frameworks (Ember, Angular, React), Handlebars, Twitter Bootstrap, Springboot, Jenkins.

Experience with an API Management product and Developer Adoption program

Ability to be effective in a high stress environment

Demonstrated extensive leadership experience in managing complex processes within cross functional teams

Exemplify a world class competitive mindset for implementing continuous improvement methodologies

Excellent leadership skills with experience leading teams and direct reports

Excellent organizational, interpersonal and strategic planning skills.

Must have excellent written and oral communication skills

Consistently prioritizes safety and security of self, others, and personal data.

Embraces diverse people, thinking, and styles.

Possesses a high school diploma, GED, or high school equivalency.

Is at least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge (preferred Qualifications)

MBA or 2+ years applicable management experience preferred

Strong conflict management skills and is always willing to make the difficult decisions in the best interests of the organization

Strong customer service orientation

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