HR Services Coordinator

Baltimore, MD, United States

DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center. (https://mandatoryview.com/?LicenceId=09b17fa3-b781-4022-bfdd-ec61a570463c&ProductType=OnlineApplicant)

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together.

If you are a highly talented HR Services Coordinator, we want to hear from you!

This position can sit in our Tampa, Dallas, Reston, San Diego, Houston, Phoenix, Los Angeles, Chicago, Baltimore, Seattle, or Short Hills office and offers a hybrid work schedule.

Candidates must be able to work Monday through Friday 11:30am – 8:00pm EST.

Minimum Requirements:

High school diploma

2 years’ experience supporting at least three areas of human resources

Ability to communicate comfortably and provide clear explanations to all levels of people, and use discretion when communicating sensitive information

In depth knowledge of benefits, policies, payroll and other HR-related areas as well as federal and state regulatory requirements

Interest and curiosity in understanding why something is done a certain way, ask appropriate questions and identify relevant resources for answers, knows when to escalate a matter

Ability to identify ways to improve operational efficiency and meet deadline

Strong customer service focus centered on building an exceptional employee experience including responding quickly to requests, acknowledging receipt of requests when unable to provide a resolution within the allotted timeframe

Ability to work as part of a high performance team and perform with minimal supervision

Ability to invest in continuous self-improvement, volunteer for new assignments, take ownership of work, and produce quality work products

Ability to learn quickly

Experience with MS Office (Word, Excel); Workday and ServiceNow or similar system experience

Preferred Requirements:

Bachelor’s degree in Human Resources or related field

At least 1 year of experience with Workday and ServiceNow

What will your day look like?

As an HR Services Coordinator, you will deliver exceptional customer service to partners, employees, former employees and retirees. You will research and resolve HR transaction and policy related problems utilizing knowledge base information in a timely manner. You’ll explain insurance coverage and other benefits; assist in completing enrollment in benefit programs; answers payroll questions, etc. You will monitor Human Resources applications, processes, and content in order to identify opportunities for improvement. You will also assist with creating and updating knowledge content on an ongoing basis.

In this role, you will input, update, and/or retrieve information from various human resources systems. You will manage the accuracy, accessibility, timeliness and consistency of data. You’ll monitor completeness, validity, consistency, timeliness and accuracy of data. You will also administer off-cycle salary changes which include, promotional adjustments, off-cycle market adjustments, equity reviews and other adjustments. You will process involuntary terminations. Where applicable, you will also include processing of separation payments, outplacement enrollment, and other downstream handoffs.

Additionally, you will govern and execute data changes for a large number of employees at one time. You will record and track paid and unpaid leave in accordance with the firm’s leave policies. You will also maintain working knowledge of company policies and procedures to provide guidance to employees and managers and to ensure compliance and consistency. You will identify operational inefficiencies (simplify, enhance, eliminate) and recommend process improvements. You will maintain HR records to include personnel files and other employee documents. You will also document all contacts and outcomes within the HR Case Management application (ServiceNow).

To learn more about DLA Piper, please visit our website. (https://www.dlapiper.com/en/us/)

We offer exceptional career opportunities in an environment that is challenging, rewarding, and, we believe, truly different from our competitors. Our employees enjoy a competitive benefits package and a dynamic and diverse environment in which they can build a long and fruitful career and reap the rewards of their success.

General & Essential Job Expectations

While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:

Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties;

Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner;

Provide timely, accurate, and quality work product;

Successfully meet deadlines, expectations, and perform work duties as required;

Foster positive work relationships;

Comply with all firm policies and practices;

Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed;

Perform all other duties, tasks or projects as assigned.

Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.

Physical Demands, Work Environment, and Other Requirements

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

The expected pay range for this position, if hired to work in Los Angeles, San Diego, or Seattle is $33 - $48 hourly. Non-exempt positions will be paid on an hourly basis and paid overtime in accordance with applicable laws. The compensation offered to a candidate selected for employment will be dependent upon various factors, including the candidate’s geographic market, skills, educational and professional background, experience, and overall qualifications. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k).

Application Process:

If you have a request for an accommodation during the application process or have any questions about the process, please contact [email protected] ([email protected]) . Please add [email protected] to your list of safe senders.

Applicants must apply directly online instead of sending application materials via email.

No immigration sponsorship is available for this position.

Agency applications will not be considered.

Job: Human Resources

Organization: Human Resources

Title: HR Services Coordinator

Location: Florida-Tampa

Requisition ID: 24000151

Other Locations: United States-Arizona-Phoenix, United States-Washington-Seattle, United States-Virginia-Reston, United States-Texas-Dallas, United States-Illinois-Chicago, United States-California-San Diego, United States-Maryland-Baltimore, United States-New Jersey-Short Hills, United States-California-Los Angeles, United States-Texas-Houston