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Systems Administrator

Atlanta, GA, United States

Job title: Systems Administrator

Location: Atlanta, GA

Duration: 6+ months

Type: contract

**There are 7 health center locations in Fulton County that may need visiting. Fulton County Board of Health (FCBH) will pay mileage**

Job Description: Install and configure hardware and software

Respond to tickets in accordance with SLA guidelines

Record, track, and document the help desk request problem solving process including actions taken through to the final resolution

Respond in timely manner to requests and issues

Repair and replace equipment as needed

Provide onsite and remote support to end users

Assist in AV setups as needed for meetings

Responsible for troubleshooting o365 and submitting tickets to DPH through portal

Assist new hire training for basic IT needs.

Set up new workstations for users (deploying equipment, checking over account setups).

Heavy use of Windows and Mac OS devices

Ability to work in Active Directory

Understanding of Cisco Meraki

Assist network engineers with the installation, configuration and ongoing support of software , computers and applications Installation for various computer applications and programs.

Create and update documentation

Create documentation for staff for training purposes

Resolve Tier 1 support tickets

Ability to interact effectively and professionally, and provide exceptional service, both internally and externally always advanced experience and knowledge of working with the Microsoft 365 Platform, including Azure Active Directory and SharePoint administration

Driver's license Minimal Requirements

Bachelor's Degree in Computer Science, or Associate Degree plus two years of tech support experience, or three plus years tech. support experience.

A+ and Net+ Certification or equivalent required.

Preferred Requirements Experience using a Ticketing system

Experience providing support via remote tools

Experience handling Technical Service Tickets

Professional IT Certifications.

Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

Skills: A+ and Net+ Certification or equivalent required.

Experience using a Ticketing system

Experience providing support via remote tools

Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

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Systems Administrator jobs in Atlanta, GA, United States

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