Collections Operations Specialist

Burlingame, CA, United States

Being driven, passionate, and genuine is what connects us. If this describes you, then it’s time for you to join us!

At Extend Your Team, you’ll find a place where you can nurture your talent and learn new ones as you go. You’ll get the chance to connect with other like-minded VAs and be able to work with an amazing team that is committed to their work, have a sense of purpose, and can handle adversity with humor and grace.

We are a premium agency where you are not only "a VA in the Philippines" but a valued member of the team.

How are we different?

Top Tier Benefits - We respect your time and your needs. We show it by making sure you get compensated well without any delays.

Unlimited Online Training - You can gain access to different online courses such as Digital Marketing, Six Sigma, Programming, and more!

No Ghosting - We do not ‘ghost’ you and not pay

Monthly Support - We will check in with you regularly to make sure you are successful

Your Voice Matters - We encourage feedback and suggestions within the team. We do not believe in hierarchy and believe in Agile HR.

B. ABOUT THE ROLE (CLIENT)

Company Mission:

Our mission is to reduce the cost of capital across the world.

About the Company:

We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others. Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards. We’re looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience.

Cultural Values:

1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.

2. Minimalist - we are spartan in our design, in our code, and even in our processes.

3. Speed of execution - we move fast & value decisiveness. We think speed drives quality.

Responsibilities

• Collect payments on past-due accounts.

• Contact DQ customers daily via SMS, Email, and outbound calls.

• Ability to negotiate with the customer to make a payment.

• Collecting data on the reason why they went DQ

• Able to use tools such as Zendesk, Asana, Google Drive, and email

Requirements • 2-3 Years of experience in collections and recovery (Mortgage or Credit Cards)

• Experience in financial services or related industries (mortgage experience preferred)

• Superb communication, collaboration, and problem-solving skills

• Proficiency, speed, and accuracy in written communication

• Fluency, clarity, and good diction in English

• Great organizational skills & time management abilities

• Experience using customer communication and task management programs, Zendesk Google Drive, and Email

• Ability to effectively interact with customers and internal stakeholders.

• Attention to detail and accuracy in documenting.

• Ability to work independently and handle a high volume of tasks.

• Bachelor's Degree or comparable work experience in financial services

• Flexibility to work US Pacific time 8 AM to 7 PM (with a 1-hour break time in between)

Location: HQ - Burlingame, CA (San Francisco Bay Area). Remote work - Rest of the US, Philippines

Salary Estimate: Php 52,000-Php 73,000 (open depending on depth of experience)

What’s in it for you? These amazing benefits / perks await you!

As a virtual outsourcing company that invests and deeply cares about their freelancers and individual contractors, we aim to provide the best possible remote working experience for everyone, starting with the benefits.

Enjoy HMO after your first month, no need to wait for 3 months or 6 months!

Internet issues at home? Don’t worry, we got you! We will reimburse your internet expenses of up to $50/month after your first month!

Not interested in an internet allowance but perhaps you are more keen on enrolling a free dependent for the HMO? You have the freedom to choose! We let our employees choose to get either $50 monthly internet allowance or ONE FREE dependent for HMO! *enrolling additional dependents is possible with a one-time salary deduction of PHP 4,200 per quarter

Be there with your family & loved ones in crucial times - whether it’s a celebration or an emergency, you deserve to be with your family! We are providing 5 PTOs per year after 6 months!

Get paid on US Holidays when your client's business is closed

Looking for more perks and discounts? Well, look no more! Join us and enjoy the following (courtesy of our HMO partner):

Celebrate your special day with a delicious Red Ribbon birthday cake

Discounted monthly rate in Gold’s Gym - for you and two more friends/family! (Because committing to a healthy lifestyle is not fun if you are alone…)

Free Eye Check-Up and discount on selected items in Sarabia Optical

Discount card from Coffee Bean and Tea Leaf (discounts, unlimited internet access, earning point system)

Discount codes from Grab

As we continue to grow. more benefits are being planned to be rolled out soon!

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