Conference Center Manager - New York, NY_

New York City

Conference Center Manager - New York, NY

Job ID

172780

Posted

20-Jun-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Building Management, Communications/Public Relations, Customer Service, Design, Executive Management, Facilities Management, Project Management, Property Management, Sales Support, Town Planning, Workplace Strategy

Location(s)

Long Island - New York - United States of America, Manhattan - New York - United States of America, New York - New York - United States of America, New York City - New York - United States of America

**About the Role:**

As a CBRE Conference & Events Manager, you will be responsible for the management of a small team assigned to meetings, conference & events services.

This job is part of the Conference & Events job function. They are responsible for the creation, management, and execution of marketing conferences &events for internal and external clients.

**What You’ll Do:**

+ Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

+ Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

+ Serve as primary contact with clients for conference & events forecasts and strategies. Troubleshoot and resolve client inquiries and escalated complaints.

+ Maintain department budget. Approve purchase orders for conference or event supplies as requested by the team.

+ Implement enhancements for event success. This includes making improvements to processes, procedures, and systems. Review reports to measure productivity and present findings to management.

+ Ensure operations and vendors are compliant with location requirements.

+ Accountable for tracking department SLAs, KPIs, and benchmarks. Monitor related performance data and identify solutions for gaps.

+ Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

+ Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.

+ Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

**What You’ll Need:**

+ Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

+ Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

+ Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

+ Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

+ Extensive organizational skills with a strong inquisitive mindset.

+ Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.

**What you will need:**

**Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future**

In order to thrive in this role you will need:

+ Bachelor's degree (BA/BS) in a related field with 4+ years working in the meetings industry in areas such as a planner, travel manager, hotel sales or similar preferred. Equivalent combination of education and experience will be considered. Certified Meeting Professional (CMP) preferred. Has at least 4+ years of formal supervisory experience.

+ Experience working in or with a multi unit environment e.g. hotel, retail, food, etc. across multi-stakeholder, matrixed environments on a global scale to achieve objectives preferred.

+ Understands the sales process, meeting dynamics, support services, vendors, and industry at large.

+ Ability to comprehend, analyze, and interpret the most complex business documents.

+ Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

+ Apply a high level of attention to detail as well as strong social skills.

+ Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

+ Strong communication, problem solving and organizational skills.

+ Proficient with Microsoft Office Suite products. Comfortable with and embracing of new technologies and digital tools. Work in multiple software platforms and learn and retain technical software applications quickly.

+ Ability to work flexible work schedules based on business need.

+ This role requires significant walking and other means of mobility, and standing for extended periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 35 lbs. and occasionally lift/move up to 50 lbs.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Conference Center Manager position is $110,000 annually and the maximum salary for the Conference Center Manager position is $140,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

**Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

**NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

Host

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

Find out more (bre.com/services/plan-lease-and-occupy/experience-services)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)