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Kilpatrick Townsend & Stockton LLP
Atlanta, GA, United States
Kilpatrick, a large international law firm, is seeking a Service Desk Analyst for our IT Department, working remotely. This position will be part of our team of attorneys, paralegals and support staff providing a high level of service to both internal and external clients. At Kilpatrick we are one team where each person plays an integral role in se
Job Source: Kilpatrick Townsend & Stockton LLPKilpatrick Townsend & Stockton
Atlanta, GA, United States
Kilpatrick, a large international law firm, is seeking a Service Desk Analyst for our IT Department, working remotely. This position will be part of our team of attorneys, paralegals and support staff providing a high level of service to both internal and external clients. At Kilpatrick we are one team where each person plays an integral role in se
Job Source: Kilpatrick Townsend & StocktonCrescens
Atlanta, GA, United States
Job Title: - Service Desk Analyst Location: Atlanta,GA Duration: 11+ months DESCRIPTION: The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the
Job Source: CrescensHexaQuEST Global, Inc.
Atlanta, GA, United States
Job Description: Purpose: The Atlanta Public School System is seeking the services of a Service Desk Analyst to provide direct first-line level 1 service desk support to Client schools and administrative locations. Summary: The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service De
Job Source: HexaQuEST Global, Inc.Cortavo
Marietta
Job Description Job Description Job Overview: We are seeking a highly capable Service Desk Analyst who will be responsible for inbound calls and tickets from Cortavos managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, con
Job Source: CortavoCortavo
Marietta, GA, United States
Job Overview: We are seeking a highly capable Service Desk Analyst who will be responsible for inbound calls and tickets from Cortavo’s managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new u
Job Source: CortavoMAU Workforce Solutions
Atlanta, GA, United States
3Ci is seeking a skilled Support Engineer to join their Client's dynamic team in Atlanta. As a Support Engineer , you will be responsible for providing Level 1-1.5 support, including but not limited to basic PC repair, troubleshooting, Active Directory management, ServiceNow ticket handling, and O365 administration. Additionally, the role may inv
Job Source: MAU Workforce SolutionsInTown Suites
Atlanta, GA, United States
Position Summary: The Help Desk Analyst is responsible for consulting with users to determine hardware, software and system functional specifications. The Help Desk Analyst is responsible for tracking and managing support requests, research, identify and support computer-related hardware and software. I. Position Responsibilities: Essential Supp
Job Source: InTown SuitesAtlanta, GA, United States
Job Title: Service Desk Analyst
Location: Atlanta,GA
Duration: 6+ months
DESCRIPTION:
The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the proficiency and level of expertise, the Service Desk Analyst may be selected to be part of the level 2 support (within the service desk) to provide expert support to other Analysts for critical issues or applications.
Scope of Work/Key Responsibilities:
Monitor telephone system and take calls from Client users
Log all reported incidents, Fulfillment Requests (Service Requests) and attempt to resolve issues at 1st contact in accordance with established SLA's
Escalate incidents to level 2 or level 3 support according to established processes and procedures
Track and follow-up on incidents escalated to technical teams to ensure issues are resolved promptly and closed
Remotely connect to user computers and assist with resolving issues as necessary.
Perform proactive support activities including but not limited to:
Ensuring that antivirus software installed on all machines and scans are completed routinely.
Update user and asset information in database (as necessary)
Provide support for Client IT projects (as needed)
Follow established processes and procedures.
Report to IT any suggestions that will improve process or make support easier or more efficient
Maintain exceptional customer service posture at ALL TIMES
Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes
Record and submit checklists or other documentation as required
Skills and Qualifications:
years' work experience (minimum) ... 5+ years preferred:
HDICSR certification (or similar)preferred
Strong customer service skills
Prior experience with service desk support is a MUST
Prior experience working as a desk side support analyst is a plus
A+ Certification is a plus
Proficient in understanding of network, wireless support
Knowledge of best practice security standards and techniques is a plus
Microsoft Windows certification is a plus
ITIL experience/certification is a plus
Must have clean criminal record with the ability to pass finger-print background check
Must be authorized to work in the Unites States
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Service Desk Analyst jobs in Atlanta, GA, United States
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