LensCrafters - EyeCare Advisor

Hayward, CA, United States

LensCrafters - EyeCare Advisor

Date: Jun 11, 2024

Brand: LensCrafters

Location:

Hayward, CA, US, 94545

Requisition ID: 848731

Store # : 000059 LensCrafters

Position: Part-Time

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.

GENERAL FUNCTION

The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care. Delivers the store’s key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together.

MAJOR DUTIES & RESPONSIBILITIES

Greets customers without delay (within 30 seconds).

Promptly answers the telephone (3 rings) in a friendly and courteous manner.

Explains all required paperwork, tests, products and services

Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.

Shows patience and courtesy to indecisive or difficult customers and patients.

Performs work accurately and thoroughly despite time pressure and customer volume.

Identifies situations involving unsatisfied customers and acts quickly for resolution. .

Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.

Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.

Places contact lens orders, processes shipments and properly submits invoices for payment.

Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.

Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.

Explains to customers “One Hour” processing and expected delivery times.

Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.

Maintains safe working environment for all associates/patients.

Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

RETAIL

Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.

Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary

DOCTOR’S OFFICE

Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.

Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.

Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.

BASIC QUALIFICATIONS

High School graduate or equivalent

Strong customer service skills (internal and external)

Knowledge of current fashion trends

Strong communicator and listener

Problem solving ability

Familiarity with cash register, computers and calculators

Organization skills

Sales skills

Strong basic math skills

Knowledge of office and store merchandise

PREFERRED QUALIFICATIONS

Previous experience in customer service, retail and/or optical

Strong interpersonal skills

​Pay Range: 19.01 - 26.24

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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Nearest Major Market: San Francisco

Nearest Secondary Market: Oakland

Job Segment: Fashion Retail, Retail Sales, Ophthalmic, Optometry, Fashion, Retail, Healthcare