Community Wellness Program Manager

Hillsboro, OR, United States

Job Description Job Description Starting Salary: $58,573/year + DOE

Schedule: Monday - Friday, 40 hours

At Virginia Garcia Memorial Health Center, we welcome diversity; we encourage, uplift, and are honored to serve people who have been historically underrepresented and underserved. Our mission is to provide high-quality, culturally appropriate healthcare to low-income residents of Washington and Yamhill Counties, with a special emphasis on seasonal and migrant farm workers and others with barriers to receiving healthcare. We strive to provide an inclusive environment that welcomes and values the diversity of the people we employ and serve.

If you are unsure whether you meet all of the required qualifications for this role but are interested and passionate about this potential position, we encourage you to apply.

Job Summary : The Community Wellness Program Manager (CWPM) facilitates health education and wellness activities that complement and support medical, dental, behavioral health, and social care services for patients and community members. The position works closely with the Virginia Garcia Memorial Health Clinic (VG) Patient Services and Clinical Operations departments, community partners, and dental, medical, and pharmacy teams to assure access to equitable, culturally, and linguistically appropriate, person-centered services. The CWPM plans, develops, implements, and evaluates health education programs and activities designed to support a holistic approach to health and well-being. The CWPM is responsible for the oversight and coordination of the Community Wellness Program to assure an effective model of program delivery that reaches populations with identified needs across the VG service areas.

Essential Duties and Responsibilities:

Program Management

· Under the direction of senior leadership, develop a program that delivers community wellness and health education programming that aligns with VGMHC’s mission and strategic goals.

· Participate in conducting and reviewing community needs assessment and direct the planning and implementation of activities based on the identified needs.

· Implement VGMHC initiatives and strategic plans for community health education, including monitoring key deliverables and sustainability, in accordance with health center goals and contractual agreements.

· Work with the Director of Business Services to ensure program models are financially viable and are as self-sustaining as possible.

· Collaborate with VG operational leadership, Data Team, and Foundation Grants Officers to write and submit reports to federal, state, county, and private funders, including preparing and making presentations on data and program activities to the Board and Executive leadership as requested.

· Coordinate with Quality team to conduct community and patient experience surveys.

· Collaborate with Director of Marketing and Communication on planning, marketing, advertising, and product design for community health education program and wellness center events.

· Conduct outreach to community stakeholders such as instructors, community group leaders, health departments, food banks, universities, school districts, libraries, and others in the community to gain support and cooperation in planning, promoting, implementing, and evaluating wellness and health education programs, and in coordinating their related health education program activities.

· Maintain contact with public and private agencies, community organizations, and professional groups to enlist community participation and support for wellness activities in the service area.

· Evaluate the literacy levels of target population and the appropriateness of resource materials.

Operational Oversight

· Plan and manage staffing of health education and wellness events, services, and activities in consultation with managers and other site leaders.

· Provide oversight for health education program service providers, volunteers, and staff including scheduling, orientation, observation, performance assessment, and coaching as necessary.

· Provide coordination and leadership for large team of Navigators and Community Health Workers (in conjunction with their supervisors) across all service lines to assure collaboration, ongoing training, development opportunities, consistent workflows, and updated standard work.

· Guide workflow development that supports high-quality, person-centered service delivery in environments that may change daily and are fast-paced, flexible, and dynamic.

· Ensure that all programming and offerings are evidence based and delivered with fidelity to VGMHC approved and legally mandated standards.

· Coordinate and facilitate meetings and represent the Community Wellness Program through consistent participation in VGMHC leadership meetings and huddles, escalating issues and disseminating relevant information to staff and leaders.

· Actively engage in VGMHC initiatives, projects and workgroups as assigned.

· Support mobile programs and services for migrant and seasonal agricultural workers, including helping develop health education for residents of agricultural camps and seasonal nurseries.

· Investigate complaints and develop appropriate action plans.

· Oversee and ensure adherence to policies and procedures.

· Develop and monitor budget and spending for program.

· Perform other duties as assigned.

HIPAA Requirements:

The Program Manager has access to PHI in the course of carrying out their duties. Applying the minimum necessary standard of HIPAA, the designated record sets to which this employee will have access include: all sections of the medical record, patient demographic information in the practice management system, and incoming records, reports, results, consultations, etc. The Program Manager is required to read the content of these records only to the extent needed to accomplish the assigned task (e.g. filing or disclosure).

Knowledge, Skills and Abilities:

· Committed alignment with VGMHC’s mission, vision, and values.

· Bilingual English/Spanish preferred (spoken and written).

· Valid driver’s license, reliable transportation, safe driving record and insurance coverage required.

· Strong commitment to working with people and staff from a wide range of ethnic, economic, cultural, and social backgrounds.

· Experience developing, implementing, and coordinating community health education or wellness programs preferred.

· Experience working in community health, Federally Qualified Health Centers, mobile healthcare, public health, or with special populations including migrant and seasonal agricultural workers, people experiencing homelessness, public housing, refugees, indigenous communities, or other historically marginalized populations preferred.

· Excellent interpersonal, oral, non-verbal, and written communication skills.

· Proficient with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

· Knowledge of electronic health record system (OCHIN Epic or Epic) is preferred, and competency is expected to be acquired within an appropriate timeframe.

· Ability to embrace and guide change and innovation.

· Ability to self-manage and effectively manage workload, including good organizational and time management skills, multi-tasking, and setting priorities in an ever-changing environment while maintaining a calm, professional environment.

· Ability to work within a team-centered approach and maintain cooperative relationships with multiple stakeholders.

· Ability to supervise multiple functions and activities and delegate authority and responsibility as appropriate.

· Ability to establish and maintain effective working relationships with a wide variety of people, including employees, patients, community partners, public officials, and the public.

· Ability and willingness to work at multiple locations across the broad VGMHC service area.

Education and Experience:

· Bachelor’s degree in community health education, public health, healthcare administration, or another similar field is preferred.

· Three years of program management or supervision experience required, preferably coordinating or administering a community health education program, or in health care, public health, or social services program that included program integrity, quality improvement, and systems development.

· Additional relevant experience may substitute for the education requirement.

· Experience working in a health care environment strongly preferred

· Experience with developing and managing new programs valued.

· Experience supervising and training staff required.

· Experience managing a program budget, developing staffing plans/models, preparing for external site visits, and reporting program outcomes desired.

· Experience developing and applying process improvements techniques highly valued.

Behavioral Competencies:

Accountability: Role model VG’s mission, vision, and shared values

Customer-Focus: Listen to the voice of the customer and strive to delight them by exceeding their expectations

Teamwork: If someone needs help, help them

Initiative: Be innovative, apply fresh ideas, and continuously improve how you do your work

Confidentiality: Maintain strict confidentiality and respect the privacy of others

Ethical: Demonstrate integrity, honesty, and stewardship in all encounters at work

Respect: Demonstrate consideration and appreciation for co-workers and patients

Communication: Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others

Physical Requirements:

· Standing: up to 100%

· Walking: up to 100%

· Sitting: up to 50%

· Lifting/Carrying: up to 50%

· Physical demanding tasks: Must be able to lift/carry up to 30 lbs.

· May occasionally stoop and bend; will reach frequently.

· May occasionally use step stool

Working Environment/Physical Hazards:

· Work in well-lighted, ventilated environment.

· Potential exposure to drug vapors or particles (e.g., powdered antibiotics that are reconstituted).

· Possible indirect exposure to blood borne Pathogens; expected to observe infection control.

· Possible exposure to potentially hazardous chemicals.

Immunization: Staff members must meet immunization requirements as stated in VGMHC’s immunization policy and state and federal guidelines.

Job descriptions represent a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC’s Mission.

VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status, or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes affirmative action in placement, promotion, transfer, rate of pay and termination.

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