Senior UX Designer - Product-led Growth

Lowell, MA, United States

Introduction

Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities

We are looking for a talented designer to lead delivery of a great end-to-end customer experience for a new product. You’ll join the worldwide design organization for Sustainability Software – a part of IBM that is collectively responsible for software products focused on AI-enabled solutions that help our customers make more informed and data-driven decisions about how to manage their businesses and services.

Responsibilities

• Lead with an owner’s mentality to deliver ideas and design outcomes that differentiate our solutions in the market.

• Translate research into outstanding user experiences, stewarding design from concept to final code.

• Create key UX artifacts such as concept maps, storyboards, taxonomies, prototypes, patterns, information architecture, workflows and design specifications.

• Own operational outcomes managing project tasks and deliverables using agile methodologies.

• Drive alignment by collaborating with developers, marketers, product managers and other stakeholders to drive a shared understanding of user’s needs and behaviors.

• Make data-driven decisions –from one source of truth– with a bias for understanding and action.

• Lead team stand-ups & playbacks and present design work as part of a compelling narrative to elicit buy-in from cross-disciplinary stakeholders.

• Understand business problems across our customer set in order to have context for deliverables.

• Collaborate with a wide variety of people (design researchers, content designers, developers, product owners, etc.) across our worldwide teams.

• Create a positive critique and feedback culture, delivering feedback with honesty and kindness and receiving feedback with openness and a growth mindset.

• Review designs from other team members, improving the work while growing the designers and supporting their career development.

• Foster a team culture of diversity and transparent collaboration.

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Required Technical and Professional Expertise

• Experience (7+ years) solving complex user problems through user interface design, creating mockups and prototypes (low- and high- fidelity), as well as documenting interaction patterns for product UI.

• Experience with creating user scenarios for usability testing, analysis of industry trends, task analysis, workflow design, layout & composition and reporting conclusions in well-developed documents.

• Experience with design tools (Figma, Sketch, InVision, Adobe Creative Cloud, etc.).

• Strong communication and storytelling skills.

• Comfortable working in a dynamic, team-based environment.

• Portfolio of previous work must be presented incorporating UI designs and/or sketches that demonstrate an understanding of wireframing, interaction design and design best practices.

Preferred Technical and Professional Expertise

• Understand modern design thinking and design trends (including responsiveness and accessibility).

• Experience with enterprise software design and delivery

• Experience with working with and contributing to a design system

About Business Unit IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

Your Life @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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