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ConnectOne Bank
Hackensack, NJ, United States
Job Type Full-time Description About us: ConnectOne Bank proves that putting people first is a better way to do business. At ConnectOne, we're builders - of businesses, communities, and equity. Most importantly, we're building opportunities. Our mission is to ensure our employees feel empowered to make important decisions, reach their potentia
Job Source: ConnectOne BankConnectOne Bank
Englewood Cliffs, NJ, United States
Job Type Full-time Description About us: ConnectOne Bank proves that putting people first is a better way to do business. At ConnectOne, we're builders - of businesses, communities, and equity. Most importantly, we're building opportunities. Our mission is to ensure our employees feel empowered to make important decisions, reach their potentia
Job Source: ConnectOne BankConnectOne Bank
Newark, NJ, United States
Job Type Full-time Description About us: ConnectOne Bank proves that putting people first is a better way to do business. At ConnectOne, we're builders - of businesses, communities, and equity. Most importantly, we're building opportunities. Our mission is to ensure our employees feel empowered to make important decisions, reach their potentia
Job Source: ConnectOne BankAmerican Jewish World Service
New York, NY, United States
Overview of AJWS American Jewish World Service (AJWS)?is the leading Jewish organization working to fight poverty and pursue justice in Africa, Asia, Latin America and the Caribbean. By supporting hundreds of social change organizations in 17 countries, we respond to the most pressing issues of our timefrom disasters, genocide and hunger, to th
Job Source: American Jewish World ServiceBrooklyn, NY, United States
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.I. Job SummaryProvides clerical and administrative support to departmental Managers, and assists in coordinat
Job Source: [email protected]H&R Block
Astoria, NY, United States
Job Description: JOB SUMMARY The Operations Specialists - Seasonal is responsible for non-systems duties such as delivering supplies/materials to offices, basic maintenance repairs and assisting with annual set up/closing of offices. Duties and Responsibilities: Perform basic building maintenance such as replacing light bulbs, replacing ceiling t
Job Source: H&R BlockMai Placement
Brooklyn, NY, United States
Operations Specialist Brooklyn, NY 65k - 75k We are seeking an Operations Manager to drive efficiency and excellence in healthcare delivery. **Responsibilities:** 1. Improve operational efficiency and reduce costs. 2. Streamline workflows and enhance productivity. 3. Ensure compliance with regulations and standards. 4. Manage resources effectively
Job Source: Mai PlacementLime Company
New York, NY, United States
Lime is the world's largest shared electric vehicle company. We're on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fas
Job Source: Lime CompanyNew York, NY, United States
Description
About Lili
Lili is a financial platform designed specifically for businesses, offering a combination of advanced business banking with built-in accounting and tax prep software. By naturally consolidating financial tools into a user-friendly interface, Lili streamlines and simplifies managing business finances, and makes it an attractive solution for business owners seeking a centralized and efficient way to manage their financial operations.
Lili is seeking an experienced Operations Specialist to join our NYC team.
About the Role
As an Operations Specialist, you will join a fast-growing team that supports all back-office functions with a concentration on account-related transactional disputes. You will be responsible for supporting the dispute process from notification to decisioning, working with customers, the Lili customer service team and our payment processor to support this function. You will be expected to adhere to all applicable Federal Regulations, company's policies, and network rules while supporting this function. This role will require the candidate to work cross-functionally with various parties, both internal and external to the company. The Operations Specialist is an integral part of a team that is focused on assisting Lili's customers with resolving disputes in the most efficient and timely manner.
Responsibilities
* Ownership of the full dispute case management process, from initial notification by the customer of the dispute through the investigation and resolution.
* Review of outstanding claims in a timely manner to meet applicable regulations and company's policies.
* Tracking of dispute status and decisioning to support required regulatory and legal requirements.
* Liaise with partners to investigate disputes, file the appropriate paperwork and work with the customer to resolve the claim.
* Communicate and respond with findings and requests to customers.
Qualities for a successful candidate
* Believe in our mission to empower small businesses
* Appreciate the feedback and value honest, thoughtful critique.
* Perform well in a fast-paced, startup environment.
* Be a team player: team and impact come first.
* Demonstrate versatility, intellectual curiosity, creativity, and analytical thinking.
* Have the ability to work independently, as well as within a team on complex projects, cross-functional collaboration, and strategic decision-making.
* Maintain the mindset that no job is too big or small and have the ability to do whatever it takes to get the job done well and efficiently.
Requirements
* 3 years experience working in a banking/payment processing-related operations role.
* Experience resolving customer claims and disputes
* Fintech experience preferred.
* Excellent interpersonal and written communication skills.
* A strong desire to work for a fast-paced, high-growth organization.
* Strong analytical, organizational, and prioritizing skills.
* Advanced Microsoft Office, experience with Zendesk is a plus.
Benefits
* Salary (NYC): From $50,000.00 per year. Final salary to be determined based on background and experience. The range may be different if a candidate is located outside New York City.
* Stock Options
* Health Insurance Benefits
* Vision Insurance
* Dental Insurance
* Retirement Account - 401(k) plan
* Paid Vacation and Sick Time
* Weekly Catered Lunches
Email Alert for Banking Operations Specialist jobs in New York, NY, United States
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