Operations Supervisor

San Francisco, CA, United States

Salary Range

$70,000-$75,000 annually

Workdays

Wednesday- Sunday

Work Hours

2:00 pm- 10:30 pm

About St. Anthony's

Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community. Every day we support and are supported by thousands of San Franciscans. Everyone who comes through our doors joins the St. Anthony's family and helps us create a future where all people flourish.

Principal Responsibility

Fr. Alfred Center (FAC) provides a residential recovery program to homeless men who are ready to create sober and stable lives for themselves. The Fr. Alfred Center's year-long, abstinence-based program empowers men with no income or resources with the tools to overcome addiction and the support to establish productive and healthy lives. The holistic treatment offered through St. Anthony's multiple services is rare in the field of recovery and allows for immediate assessment and thoughtful resolution of clients' medical, legal, vocational, and educational needs, most or all of which have been affected profoundly by the cycles of poverty and addiction. Under the direct supervision of the Program Director, the Operations Supervisor is responsible for maintaining the overall administration, operations, and programming for Fr. Alfred Center (FAC), including all recovery program phases. Responsible for supervising the administrative and program implementation of FAC in accordance with St. Anthony's Statement of Values. Principal oversight is the program administration of all services addressing Alcohol and Other Drugs (AOD), including direct supervision of all support staff, administrative staff, interns, and volunteers, direct client care, and record keeping, ensuring all compliance standards with county, state, and federal regulatory agencies. The Operations Supervisor is responsible for compliance with ethical standards upheld by the California Department of Health Care Services, as well as the core values and mission of both the St. Anthony Foundation and Fr. Alfred Center. In the spirit of our Franciscan values and heritage, our team provides compassion and care daily. As a steward of healing and social justice, you are expected to meet the following duties:

Essential Duties and Responsibilities

Staff Performance and Development

Directly responsible for the supervision, oversight, scheduling, and training of all FAC support and administrative staff.

Provide timely and regular feedback on staff performance.

Review staff performance evaluations and provide feedback on skill development and performance.

Responsible for training staff on standard operating procedures for the department.

Ensure staff are professional and demonstrate good customer service skills towards guests and other community members.

Role model and set the expectation that staff treats all individuals with dignity and respect.

Oversee and assist staff with accurate and timely reporting and documentation, including 86 reports, incident reports, 911/police reports, reinstatement requests, guest complaints, and follow-ups.

Co-Facilitates regular meetings with staff. Involves staff in decision-making as appropriate.

Facilitates weekly staff, clinical, and work therapy meetings as well as daily shift change meetings in the absence of the Senior Program Manager.

Program Leadership, Administration, and Operations

Responsible for day-to-day operations of the program, specifically relating to its administration and operations.

Responsible for administrative, clinical, and operational efficiency of the program in the absence of the Senior Program Manager and/or Clinical Supervisor.

Responsible for the functioning of all of the business systems used to support FAC.

Responsible for the maintenance and upkeep of all staff files, inclusive of certification standards with the California Consortium of Addiction Programs and Professionals (CCAPP) and California Alcohol and Drug Treatment Programs (CADTP) in conjunction with the State of California, Department of Health Care Services, Drug and Alcohol Department standards, and licensing requirements.

Responsible for the oversight of timekeeping and recordkeeping for all employees of FAC or St. Anthony's working at FAC. This includes entering time missed, reconciling time records for employees who are absent and approving time worked.

Responsible for the maintenance and upkeep of the FAC training schedule, including scheduling training.

Assist in the management of all worker's compensation claims, working closely in collaboration with Human Resources to report, investigate, and resolve all related issues.

Responsible for ensuring that all licensing document requirements are maintained and in order.

Directly responsible for all supply ordering and coordination with the organization's accounting and purchasing departments, including the management of invoices and program accounts receivable and payable, as well as vendor accounts.

Assist in the coordination of all inter-departmental logistics within the larger context of the St. Anthony Foundation.

Directly responsible for all program monetary transactions: Cal-Fresh, rent and savings, Loomis deposits, invoices, client expenses, and other financial processes.

Directly responsible for the coordination and collaboration of inter-departmental logistics including supervision of

Assist in delivering quality assurance standards and program compliance with all HIPPA and documentation requirements as identified by regulatory agencies.

Responsible for interviewing, hiring, and onboarding tasks in Ulti-Pro, training, and familiarizing new staff with St. Anthony Foundation (SAF) programs.

Responsible for communicating the policies and procedures of St. Anthony's to staff.

Responsible for the implementation of policies and procedures for the department.

Responsible for data entry into data management systems. Ensure that all data information is accurate and entered timely. Oversee data collection for client database and utilizes data to educate staff and improve programmatic outcomes.

Ensure program policy and procedure documents are consistently maintained and up to date.

Provide for ongoing evaluation of work unit services and service delivery to ensure quality services and responsiveness to changing client needs and populations.

Provide information and recommendations and assist in long-range strategic planning for future service development and delivery.

Participate in the "On Call" rotation.

Interdepartmental and Community Relationships, Collaboration, and Communication

Coordinates with the other St. Anthony's service managers to ensure exceptional program outcomes.

Assist in coordinating with other community providers and agencies serving FAC clients as needed inclusive of Outlook calendar, contacts, and event planning.

Consistently demonstrate integrity while working and representing St. Anthony's.

Manage stress and pressure situations calmly and responsively. Maintain the capacity to control reactions and awareness of how their behavior or response can impact others.

Practice direct, respectful, open, and honest communication with their colleagues. Proactively seeks support from team members or management.

Treat all guests, staff, and community members with empathy, dignity, and respect. Seek to understand the other person's perspective and experience.

Demonstrate cooperation with coworkers, management, and the community at large.

Assist in educating other foundation staff about Fr. Alfred Center.

Oversee work unit communication and information flows, responsible for updating LUCI and other St. Anthony communication platforms.

Minimum Qualifications

A. degree or equivalent experience desired.

Valid Alcohol and Other Drug (AOD) registration, certification, or license issued by an approved certifying agency by California Department of Health Care Services preferably a CADC II or an advanced CATP.

Basic knowledge of the California Department of Health Care Services regarding licensure, certification, and compliance standards.

Experienced leadership and skilled ability to supervise and manage unlicensed support staff.

Excellent supervisory and team-building skills.

Experience in working with addiction in a residential, gender-specific environment.

Knowledge of AOD and co-occurring disorder best practices.

Experience with crisis intervention and strong conflict resolution skills desired.

Ability to work in a fast-paced, challenging, and dynamic environment.

Excellent interpersonal, listening, oral, and written communication, and conflict de-escalation and resolution skills.

Excellent planning, evaluation, organizational, problem solving, and facilitation skills.

Ability to effectively manage budgets and resources.

Ability to respond to emergencies and high-pressure situations in a self-composed and self-assured manner.

Excellent interpersonal skills and the ability to maintain a positive collaborative relationship among staff and program leaders.

Computer proficiency with Windows and MS Office. Ability or willingness to learn to use information and communication technologies (computers, smartphones, and iPads) to find, evaluate, create, and communicate information.

P.R./First Aid certification preferred. Must complete certification within 3 months of hire.

Experience working in a non-profit or community-based social service agency with people experiencing homelessness or poverty desired.

Proficiency in a second language desired (Spanish, Mandarin, Tagalog, Cantonese).

Commitment to St. Anthony Foundation Statement of Values and a desire to work for a social services agency serving the poor.

St. Anthony's has a diverse workforce, welcoming all ethnicities, faith backgrounds and worldviews. We are also proudly Catholic. Our Franciscan identity is at the core of our mission, namely to uphold the dignity and value of the human person and lift the spirits of those in need to help create a society in which all person's flourish.

People of color, differently-abled people, LGBT, and folks with lived experience are strongly encouraged to apply.

St. Anthony's is proud to be an Equal Employment Opportunity Employer. We value diversity of culture, thought, and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws.

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