General Manager (Houston)

Houston, TX, United States

ARTECHOUSE is seeking an experienced operations professional with an entrepreneurial spirit and business acumen to drive its location as General Manager. This is a new role and it will have full P&L responsibility for the day to day running of the business and be a key contact for internal and external stakeholders. The role requires a highly motivated self-starter and experienced leader, with a proven track record of building highly effective teams and operating for public ticketed space.

WHO YOU ARE

A strong and customer service driven leader with excellent communication and interpersonal skills with experience managing dynamic teams.

Self-motivated individual with a strong can-do attitude and a meticulous attention to detail.

Demonstrated ability to problem-solve, while working in a fast-paced environment.

Must be able to work flexible hours, with regular evening and weekend work as standard.

CORE RESPONSIBILITIES:

Aligned with ARTECHOUSE brand principles, mission and values, acting as a brand ambassador with both internal & external stakeholders.

Responsible for all day to day operations including visitor experience, facility maintenance, exhibition, food & beverage and technical operations.

Develop positive customer satisfaction by developing strategies to maximize customer experience via staff engagement and a consistent product offering.

Consistently providing guests with friendly and professional service, delivering 100% guest satisfaction.

Define strategy to improve profitability and brand consistency standards within the location’s retail, beverage, private events and other income functions.

Actively seek out ways to develop staff culture, development and cohesiveness via regular coaching, training and team events.

Act as a key representative to the local business community, building strong relationships with landlords, city officials, business associations, Chambers of Commerce and local tourism boards and attending events as a representative of ARTECHOUSE.

Establish strong relationships with vendors, contractors and suppliers built on trust and secured with favorable terms.

Oversee all health & safety, security and building codes regulations to ensure full compliance with ARTECHOUSE policies, landlord, local and state regulations.

Possess strong analytical skills, and an ability to create, execute and assess opportunities as a consequence.

Oversee all facility based projects/maintenance/renovations and ensure all projects and scheduled maintenance are delivered on time and within budget.

Ensure compliance with all state, federal and local laws and regulations in the areas of location operation, building permitting, health & safety, labor and employment laws, as well as any applicable company policies, guidelines and procedures.

Oversee and deliver on location key performance elements: revenue, attendance, guest reviews, staff turnover, staff culture, budget, facilities.

BUDGETING & GOALS:

Working with the Sr. Director of Operations to set budgets and then manage the team to deliver profit targets for the location in line with location objectives.

Manage location expenditure budgets effectively to maximize profitability in line with budgeted targets.

Seek out and maximize revenue opportunities through new business development and existing confident pricing of products and services.

Maintain a clean record of all building operation expenses and contractor payments, and ensure that bills are processed and paid timely.

Perform other job functions as necessary to ensure continued smooth operation of the location.

Uses established targets to ensure location teams achieve sales, visitation and revenue targets.

Manage people resources to drive sales and guest flow whilst maximizing customer visitor engagement.

Budget creation and management.

CORE QUALIFICATIONS + SKILLS

Encourage the development of direct reports by creating a flexible and autonomous decision-making environment.

Maintain a well-informed, working knowledge of the installations and exhibitions offered. Be able to educate people about ARTECHOUSE's mission and current installation.

Lead from the front, creating a culture of cross collaboration and support across all roles within the location.

Establishes clear lines of communication within the team, keeping all team members informed of pertinent business information.

Demonstrate a passion for excellent guest service and lead the location team towards the same goal.

Monitor recruitment, retention and motivation of all location personnel, through direct reports.

Minimum of 5 years in a senior operational management position or similar role, in a customer facing environment

Experience managing, aligning and developing diverse teams in a fast paced environment.

This is a team first role, supporting and working alongside your team throughout the operational day. This will include prolonged periods of standing, and working at height on occasion to support the technical operation of the location.

WHO WE ARE

We are a growing team of creatives and innovators who dream big. We are ambitious, hard working and value ideas and execution. We create, produce and showcase innovative immersive experiences and exhibitions, as well as operate physical locations in Washington, D.C., New York City and Miami Beach. We believe in our mission and every day we work hard to push creative innovation all while empowering, educating and inspiring our audiences. We pride ourselves in working with some of the world’s groundbreaking artists, and together bringing to life experiential and immersive large scale installations and exhibitions to a global audience. Learn more about our core values - https://www.artechouse.com/values

WE OFFER

Unlimited PTO so you can take the time you need

Competitive health, dental, and vision insurance for employees and their dependents

Creative and passionate co-workers

WE VALUE

Diversity, inclusivity and hard work. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Candidates must be based or commutable to Houston. Please note we will only respond to candidates selected for further consideration.

*ARTECHOUSE will never interview job applicant candidates over a Wire App. If you are invited for an interview, you will be contacted by a member of our recruiting team from an email ending in artechouse.com

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